Really poor Sr. management with strong lack of strategic view & business priorities.
Recurrent external consultant hirings aimed to put in black and white serious issues on the table that Sr. Management is reluctant to raise due to political reasons.
Too much politics stuff instead of making things happen. Basic decisions take years!! really bad time to market!
Departments working in silos.
Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale.
HR: The greatest "Ghost" at WU. They are there but you do not know for what or what they supposedly do. No new hirings nor replacements, lack of transparency on promotions, no training courses, no career path, no payroll duties and really poor internal communications. Should WU continue paying for this "added value service"?? Many internal services have already been outsourced. An option to take into account in this case.
Innovation is a missed word at WU vocabulary.
No IT investment. Impossible to grow any business with IT platforms coming from the 80's!
Only not well trained / skilled people or those staying into their comfort zone remains in the company. Skilled professionals are seen as a threat by immediate bosses. So good professionals have already gone or are not hired when interviewed. Keep your own farm field is the rule.
We are on 21st century. Should any company invest time and $$$ developing and training staff on customer centricity?? Isn't it yet obvious??
