Western Union reviews

3.4

58% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

51% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Oct 17, 2018

Project Manager

Recommend
CEO approval
Business Outlook

Pros

Flexible work life and vacation. Somewhat decent salary but yearly increases are minimal.

Cons

No growth for tenured employees. You can be in the same position for 10 years without any natural progression in your career path. The only way to move up is to apply to a position once it becomes available. Those positions mostly are people management positions and the company seems to hire those without any proper people management skills. Management will also let their talented individuals leave the company without trying to keep them. Everyone seems replaceable. The New York office is also segregated from the rest of the company. There's minimal HR presence and no culture to be had. That office has become a very sad place to work on a daily basis. Senior Management are either fully remote or hide out in their offices. No product innovation. The current product and project management team keep recycling the same product based on a reactions in the industry. These teams need a major overhaul with talented individuals keen on developing the best software and experience possible. 1999 called, they want their website back.

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Western Union Response
7y
We are disappointed to hear of your comments regarding career growth at WU. We care deeply about each member of our WU family and we work hard to create opportunities for education and professional growth. We are sorry to hear your experience did not reflect this mission. We appreciate you taking the time to share detailed feedback and we will share this with the appropriate teams.
2.0
Oct 16, 2018

So much room for improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, the people, new office. Onboarding is terrible. Some leaders really are embracing the change for the better (maybe 15% in Denver)

Cons

The leadership (Director and Above) have been there for so long and talk about change but won't embrace it. There are constant layoffs making for a hostile environment. HR does not support the employee,

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Western Union Response
7y
We have read your feedback regarding our Human Resources team and are disappointed to hear of your perspective. We are committed to fostering a culture across our organization in which employees' are able to share their concerns internally. We'd like to understand more about your experience, so if you feel comfortable, please reach out to us at careers@westernunion.com.
2.0
May 1, 2018

Below Par on Engineering and Leadership Throughout WU Digital

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Snacks, open office, 401k matching.

Cons

Wrong people in management. Recently lots of offshoring, stifling turnaround time on development, sync on requirements or issues, and meetings with India folks became very early in the morning or late at night. Lots of architectural dependencies on multiple systems, causing long turnaround of product launches that can bring huge value to the business. High turnover rate in staff and management. Because of this, you are constantly spending time dealing with new folks who need to be brought up to speed. Big changes with each new management that come in, without preparation ahead for the negative impacts that should be so obvious to any good leader with a brain. So either they don't care, or they are not experienced enough to foresee them. Be prepared to work with developers with no clue on how to keep the code base intact. Lots of bugs discovered during UAT phase, and often a fix breaks something else. No accountability when escalations occur, which means weak individuals stay for a long time, slowly decaying any motivation and good culture that's left out of the org. Heavy processes set in place, too many approvals required from various stakeholders before being able to start development or before a launch. The lack of trust is warranted however. So many production bugs found should've been obvious to anyone who knows the business fairly well. Again it's caused by 1) contractors offshore with below average knowledge in the business, 2) product teams are not on the same page in terms of the user experience or prioritization of features. Expect very little before a planned release, something will come up and delay launch. Diversity is lacking. Prepare to feel out of place if you are a hard working individual who wants to do the right things. You will work lots of hours doing ad hoc stuff for your manager that's not expected any place else, mostly because other people are not doing their jobs.

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Western Union Response
7y
Thank you for leaving such a detailed review. We encourage employee feedback at all levels of our organization, and we read each review we receive. We are disappointed to hear of your comments regarding diversity. As a global organization, creating diverse workplaces stands at the core of our company. We are dedicated to providing career opportunities for all who are well qualified, regardless of their gender, race, age, background, or beliefs.
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