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Universal Studios

Part of NBCUniversal

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Universal Studios reviews

3.8

72% would recommend to a friend

(2,037 total reviews)
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Thomas L. Williams

71% approve of CEO

58% positive business outlook

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Audiovisual y medios de comunicación industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Sep 2, 2015

Night janitor

Recommend
CEO approval
Business Outlook

Pros

Its a good place to work. It keeps me busy. Im always working. Its a friendly place

Cons

Its over night. The shift is hard but i get the job done in a timely manner

2.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

You get two meal vouchers for lunch. You get employee discounts that you can use in the park and on Citywalk, and you've covered by a union.

Cons

Working in food service at USH is a nightmare because 95% of the time you're dealing with thousands of people in a day. During the summer it's worse because it gets really hot and you have to wear the ridiculous hats. The clientele at USH isn't exactly the best either. For the little pay you get, it becomes unbearable sometimes. The managers in food always use favoritism. The majority of the FOH leads there don't follow up on the stand attendant's breaks and lunches properly. Simply getting to work is cumbersome because the park is far; you have to wait 10 -15 minutes for a shuttle to take you up the hill; and then you have to deal with wardrobe which takes a while as well. Overall, the environment in the food department is very immature. There's a lot of gossip and bickering even amongst the managers when they gossip about the stand attendants they don't like. The manager's communication is pitiful. Most of the time they won't even acknowledge you unless they need something. It really gives off an intimidating feeling. The hours are horrible. Unless you have years and years of seniority the hours you get are few and irregular. Some of the restaurants are very unsafe to work in. Even with my slip and oil-resistant shoes that I'm required to have, I have still fallen and sustained injuries at work because of the type of flooring some of the restaurants have. To sum it all up, working at USH can take its toll on you because charging people overpriced items everyday, dealing with mindless drama between fellow employees, getting very little pay and small breaks, and feeling intimidated by managers and higher-ups can make an employee with mental illness even more ill. There's really no opportunity for growth in this department.

4.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Constantly busy working environment with focused and hard working collegues. I really enjoyed working in the wardrobe department where I was able to meet employees from departments all over the park. The training was a couple of days and paid and the daily operations were not too complicated.

Cons

Hours and scheduling were not ideal and we were punished for bringing out our cell phones. The job was physically demanding carrying different clothing bags to and from the belt but overall not too hard.

Viewing 37 - 39 of 2,037 Reviews

Glassdoor has 2,263 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.