TransCore Customer Service (CSR) reviews

3.1

55% would recommend to a friend

(52 total reviews)

Tracy Marks

39% approve of CEO

32% positive business outlook

Customer Service (CSR) employees have rated TransCore with 3.1 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TransCore is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

52 reviews
3.0
Jun 22, 2023

Ok job

Recommend
CEO approval
Business Outlook

Pros

-It's a job -Worked remotely after training -Can be out twice a month or leave early/come in late 3 or 4 times a month before being spoken to. Resets monthly.

Cons

-Customers often rude and want their hands held for simple things they can do on the website. -Metrics and quality reviews that you must meet, very specific on what you say to customers and process tasks. -Required to work Saturdays on a rotation basis

Viewing 16 - 18 of 52 Reviews

Glassdoor has 490 TransCore reviews submitted anonymously by TransCore employees. Read employee reviews and ratings on Glassdoor to decide if TransCore is right for you.