Is TransCore a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TransCore have rated their employer with 3.1 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of TransCore employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at TransCore now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TransCore .

Does TransCore pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TransCore with 2.6 out of 5 stars based on 52 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TransCore.

How happy are Customer Service (CSR) professionals working at TransCore?

55% of Customer Service (CSR) employees at TransCore would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated TransCore with a 2.8 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TransCore?

Customer Service Representative (40) , Data Entry (21) , Data Entry Clerk (21) , Software Engineer (19) , Customer Service Representative (CSR) (15) , Image Review Clerk (13) , Image Reviewer (11) , Senior Software Engineer (9) , Data Entry Image Reviewer (7) , Product Support Representative (6) , Systems Administrator (6) , Data Entry Specialist (5) , Systems Engineer (5) , Product Support Specialist (4) , Project Manager (4)

What are the pros of working at TransCore according to real employee reviews?

"Some of the people are great" ((in 30 reviews)); "pay but decent." ((in 25 reviews)); "Good benefits once you get hired on" ((in 19 reviews)); "Good work environment Good support" ((in 15 reviews)); "friendly coworkers and overall, it's an easy job." ((in 10 reviews))

What are the cons of working at TransCore according to real employee reviews?

"Poor management wanted you to do 609 images an hour which to me is unrealistic to me." ((in 41 reviews)); "Authoritative & Autocratic Manager" ((in 13 reviews)); "No Work life balance in IT" ((in 8 reviews)); "All Supervisors have nasty attitudes, they need management training." ((in 8 reviews)); "No bonus or commissions." ((in 6 reviews))

Skip to content Skip to footer

Notifications

TransCore

TransCore Customer Service (CSR) reviews

3.1

55% would recommend to a friend

(52 total reviews)

Tracy Marks

39% approve of CEO

32% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Work/Life balance

2.8

Career opportunities

2.7

Culture & values

2.6

Senior management

2.6

Compensation and benefits

Customer Service (CSR) employees have rated TransCore with 3.1 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TransCore is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transporte y logística industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

52 reviews

2.0

Jan 19, 2025

After Years

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is easy work, options to go work from home (not easily),

Cons

Lack of communication, leadership not on the same page, departments can't get along, drama, management favoritism BADLY, lack of work life balance in emergencies, lack of empathy from management

3.0

Nov 7, 2024

poor management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

get job offer fast which is good

Cons

not a good pay and poor management

4.0

Aug 13, 2024

Great starter job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's great to get your foot in the door. Easy interviewing and valuable experience. The environment is overall pleasant for this location. Turnover is high so there are almost always positions available.

Cons

Very disorganized when it comes to policy updates. Typically by desk drops and by word of mouth. Policies are updated extremely often and may be difficult to keep up with. You might even find yourself failing on QA scores as a result. If you prefer more structure then this may not be for you. If you are a fast learner, hop on. It is also a temp to hire contract. You will be hired through a temp agency and will be paid by a temp agency. After 6 months of working at TransCore, you have the opportunity of being signed on. During those 6 months, you have the worst insurance imaginable because of the temp agency. Do not even bother with the insurance, no one takes it.

Viewing 7 - 9 of 52 Reviews

Jobs at TransCore

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Lead

TransCore reviews FAQs

TransCore reviews TransCore Customer Service (CSR) reviews

TransCore

TransCore Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

After Years

poor management

Great starter job

Jobs at TransCore

TransCore reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TransCore reviews FAQs

Jobs at TransCore