TTEC reviews

- The company business model is helping other companies outsource jobs to 3rd world countries where $7 an hour is considered a great wage; its only a matter of time before they outsource their own corporate employees - Below-industry salaries - The same department at other less-profitable companies are staffed with twice the numbers as TeleTech - you get to do twice the work for less money than your counterparts at other companies - Executives that deny requests for job openings also demand more projects and more work out of under-staffed departments and frequently have you work on projects that they then cancel - Executives get 800% salary increases during same period that workers are told there will be no raises due to the bad economy. The company also pays their health insurance premums while the rest of us have to pay more each year - When raises are given, you are told 3% raise is for the top performers in your department; same with bonuses $500 per year (about $300 after taxes) is given to reward you for 50-60+ hours per week 52 weeks a year, while executives get a minimum of $2 million per year in bonuses and stock - Executives drive top of the line Benleys, BMW's and Porsches and park next to the most convenient elevator so the rest of us corporate drones get to see their flashy cars purchased with lavish bonuses - They have an entire department devoted to making sure the company doesn't pay it's fair share of taxes; guess it will be us, the underpaid workers that will pay for the expensive 2 wars the US is currently waging and the fixing our crumbling infrastructure - thanks to years of not raising taxes on corporations and the wealthy top 1%.

There are many things I dislike. When I started there, the team leads were much more competent and supportive of agents. Now they change constantly, and apparently get promoted to team leads based on how fast they're able to get customers off the phone, something I find absurd. Certain of the team leads and other higher ups are rude and have absolutely no professionalism or people skills, which makes for poor communication all around. There is no point in asking quesions or expressing concerns about the job, because employees are not heard or respected. Metrics are the company's main concern, and the metrics for some projects are nearly impossible to achieve, especially given the constant technical problems the company has with their systems. Agents are expected to meet all the metrics daily regardless of any technical issues beyond their control that prevent them from doing so. If they fail to handle a customer call in the time allotted, they are spoken to with condescension and pressured to get their times down or risk a written warning or public humiliation by their superiors in front of fellow employees. The promotion and raise structure for my particular project depends on speed, not the quality of the customer service provided.