TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Dec 7, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are billable to a client, you have job security Some managers treat direct reports with respect On paper it all looks good High consultant utilization rate Well respected company brand in niche markets

Cons

Poor financial decisions leading to greater job instability and low stock value Consulting services funds Behavioral Analytics start up venture that will eventually be sold off while consulting dies a slow death Executives are required to invest % of salary into company shares and will benefit by company sale. At the same time, company has reduced benefits and salaries for employees to prop up the balance sheet College grads from with zero real work experience are hired into Behavioral Analytics at high salaries and perform as academics when high quality repeatable end results need to be delivered Several rounds of layoffs that affect consulting mostly, where the billable revenue comes from Promotions are political and not based on performance Poor benefits compared to competitors - No 401k funding from company Salary increases are given in shares of company stock

2.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

They provided adequate training, and working from home is a plus. Monthly incentives are provided as a "bonus" on your paycheck. That "bonus" rounds out to be about $150/month if you meet all established metrics.

Cons

The required metrics are tightened month after month until it is virtually impossible to meet them. Once you get to that point, you're only making your hourly wage you were hired at AND they do not offer raises. Your monthly "bonus" is what they consider your raise, so you will never make any more than what you agreed to at hiring, no matter how long you've been there. Plus, it helps if you're a critical thinker and good on your feet because once you're out of training, you are pretty much on your own. There is support out there (is what you're told), but when you need it and reach out, there is rarely a response. For some, it can be a difficult (or impossible) learning curve.

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TTEC Response
10mo
Thank you for sharing your detailed feedback. We’re glad to hear you found value in the training and work-from-home options. Your insights on metrics, support, and compensation are important to us and help identify areas where we can continue improving the employee experience.
1.0
Nov 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is high and training is provided.

Cons

This company is very untrusting. You are not allowed to wear a digital watch or carry a phone with you for fear that an employee may steal a customer's information. No books or writing utensils are allowed to take notes while training. As a visual learner, i was hard to grasp new information without writing anything down first.

Viewing 292 - 294 of 11,446 Reviews

Glassdoor has 13,246 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.