TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck. If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living. Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

Cons

Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet. Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate. No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay. Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

1.0
Feb 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Working from home and saving on gas money

Cons

The pay. No raises. Not acknowleged for good customer service, they only look at numbers. In a few short months our list of things we handle has grown longer but there is no training for the new things we have to do. We are told to google or go to ehow to find out how to help a caller with complex tech issues. It is represented to customers that there is expert help when they call and there is not.

1.0
Nov 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Working from home is the ONLY pro here.

Cons

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

Viewing 286 - 288 of 11,446 Reviews

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