Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2402) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 632 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Culture is good and salalry also" ((in 230 reviews)); "Work environment is good and friendly" ((in 166 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 159 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,442 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jul 3, 2016

Work at home

At home cust service representative

Recommend

CEO approval

Business Outlook

Pros

Working at home, zero commute, no extra work wordrobe

Cons

A lot of sign in's to several programs before you can clock in. Usually takes a half hour. Sometimes it's hard getting a managers help and you can't put the customer on hold

TTEC Response

9y

I'm sorry if you're having a hard time with the programs, but I can tell you that it's not always like that. Still, thanks for taking the time to leave your comments here!

1.0

Jun 10, 2016

Company is a Joke

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The client wasn't bad and taking the calls wasnt as bad as what Ive seen at other call centers.

Cons

Management is terrible. There is no communication between leadership at all. When a new line of business was about to be launched they told everyone to apply and individuals who were doing well had some tenure etc would be moved. Then when it came time to launch they sprang the nope only new hires now. Therefore new hires would be making considerably more than even TLs in other lines. Also no handicap accessibility and when posing the question to the site director ppl were told it wasn't in the budget!!

1.0

Jun 2, 2016

TeleTech is a Silly company with an egotistical owner

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are a few good people at TeleTech. Unfortunately most of the good ones either leave or have never worked anywhere else so they have no comparative view of what things could be like.

Cons

Ken T. is a silly, albeit filthy rich leader. He is fixated on driving stock price since he owns over 65% of the company. His derogatory approach to most people is insulting. He does not value his employees and thinks of them only as what he can get from them.

Viewing 256 - 258 of 11,442 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

TTEC reviews

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Work at home

Company is a Joke

TeleTech is a Silly company with an egotistical owner

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