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      TTEC

      Engaged Employer

      TTEC reviews

      Company is a Joke - Customer Service Representative TTEC Employee Review

      1.0
      Jun 10, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The client wasn't bad and taking the calls wasnt as bad as what Ive seen at other call centers.

      Cons

      Management is terrible. There is no communication between leadership at all. When a new line of business was about to be launched they told everyone to apply and individuals who were doing well had some tenure etc would be moved. Then when it came time to launch they sprang the nope only new hires now. Therefore new hires would be making considerably more than even TLs in other lines. Also no handicap accessibility and when posing the question to the site director ppl were told it wasn't in the budget!!

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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