Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2402) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 632 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Culture is good and salalry also" ((in 230 reviews)); "Work environment is good and friendly" ((in 166 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 159 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,442 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Dec 1, 2016

Great work from home opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Teletech has an in-depth training program. The team leaders are extremely proactive when assisting the employees. As a work from home agent there is zero commute, casual dress code, and the opportunity to work as much as you'd like.

Cons

he pay rate is low, I worked two seasons on a campaign at $9.50 an hour. This year I accepted the same position directly through the company I was contracted for and the the pay is $18 an hour.

TTEC Response

9y

Thank you for your feedback. We're glad you liked our training program and appreciate the team leads since they are really dedicated to assist you. The pay is something we're continuously working on to be more competitive for you.

3.0

Oct 24, 2016

Customer Service and Technical Support

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can work from home, I did at home and on site. Training on site is VERY good. 6 weeks long. Working from home was nice.

Cons

The at home training is awful, I worked for two projects for at home and it was terrible. The Workbooth program you use to access your "office" was buggy and constantly having issues. At home it was hard getting answers to questions. For both at home and on site, the selection process is severely lacking, they hire anyone who can pass the tests, some of which clearly shouldn't have been there. On site my biggest complaint were there were a large amount of cliques within management, and if you were not in the "inner circle" there wasn't any room to grow.

TTEC Response

9y

We're glad you liked working from home! With regards to the system and screening process, I'll be sure to forward this to management so we could do something about it. Thanks for the review!

5.0

Jul 12, 2016

Great place for opportunity!

Director

Recommend

CEO approval

Business Outlook

Pros

-career advancement opportunity -stable -innovative/exciting -willing to allow people to take chances and grow

Cons

-change is frequent so you need to be ready for it!

TTEC Response

9y

There really is a ton of opportunity here in TeleTech, and we're happy that you're experiencing these right now. Thanks for the great feedback!

Viewing 253 - 255 of 11,442 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

TTEC

TTEC reviews

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Reviews by job title

Great work from home opportunity

Customer Service and Technical Support

Great place for opportunity!

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