Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2402) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 632 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Culture is good and salalry also" ((in 230 reviews)); "Work environment is good and friendly" ((in 166 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 159 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,442 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

May 5, 2016

Unorganized and Unprofessional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay on time Work from home

Cons

Always had issues with their systems (not on my end) Trainers were unprofessional They were very unorganized. Training was all over the place. Left us hanging the first day of production

3.0

Apr 2, 2016

In transition

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a good focus on core values that make a company great. The company seems to care about the well being of its employees. The company is large enough there are a lot of opportunities.

Cons

The technology practice is in serious transition. There is a reluctance to step out on a ledge to get the resources needed to move the practice forward. Public company pressures keep the focus on short term only.

TTEC Response

10y

Thank you for the review! TeleTech is committed to improving its systems and processes so there might be a few bumps along the way although we're really optimistic the turn out to be entirely beneficial.

4.0

Mar 29, 2016

The Good and The Bad

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Consistant work; helping others; knowing where you stand; good training program; some very professional and great team leaders who go out of their way to be helpful and assure you have the tools you need to successfully complete your job; decent benefits; some great people overall.

Cons

shoddy computer systems that crash several times a day; poor communication; several team leads who are very unprofessional and do not provide you with the support and tools you need to be successful; constant change in scheduling with little notice; and lack of keeping promises made

TTEC Response

10y

Thanks for the positive review, despite the computer problem you're going through. Please tell your IT about it so that they can fix it or provide you with a working computer in the mean time.

Viewing 259 - 261 of 11,442 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

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In transition

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