Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 954 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 652 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Great Culture and Values." ((in 219 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 514 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 475 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 427 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Dec 20, 2015

Customer Service

Health insurance licensed agent (seasonal)

Recommend

CEO approval

Business Outlook

Pros

They will train you on any subject they could need related to the contractor or project they are working with.

Cons

Trainers are usually improvised from among themselves and not always have the minimum required teaching strategies to do so. Therefore, the training periods used to be stressful and of great disappointment among the employees. They will give you VTOs frequently, once at work or at the "production floor" how they call it. Salary could go mostly down depending of the project will you work for. So $10.00/hour is the usual for CS and of course, it is so low in comparison of the amount and quality of work they expect you to do.

TTEC Response

10y

Hello, thank you for your feedback. I will be sharing this as part of our monthly recap.

2.0

Nov 29, 2015

Tech Problems and Useless Training

Best buy customer service associate

Recommend

CEO approval

Business Outlook

Pros

Pay is on time. Work from home. Contrary to other claims, hours are fairly steady.

Cons

EXTREME TECH PROBLEMS abound, and support is minimal. Depending on shift, Team Lead and Chat Coach may or may not be available, and ASD generally directs you to talk to them, Training is unrealistic because it ignores possibility of system failures, which again are RAMPANT.

TTEC Response

10y

Thank you for sharing your inputs about work at TeleTech. We're listening and we really appreciate your feedback.

1.0

Nov 3, 2015

Logitech a TeleTech company

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

They have very valuable products, but they do not care of the level of the support. No one's care of the employees needs.

Cons

The training provided to the employees is absolutely insufficient and is not good enough to support the customers. There are not enough Tier2 specialist to support anyone on the floor. You are alone with the customer's problem on the phone. The training provided to one's is not good enough so you even did not ever seen the product you are supposed to support on the phone.

Viewing 181 - 183 of 11,439 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service

Tech Problems and Useless Training

Logitech a TeleTech company

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