Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 954 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 652 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Great Culture and Values." ((in 219 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 514 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 475 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 427 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Sep 25, 2015

Work from home agent

At home cust service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. No commute. Not having to pay childcare. Nice managers. Flexible hours

Cons

Not being able to take an hour lunch, only 30 minutes. Getting time off can be tricky. Company software always has an issue, and they do not pay you for the many hours that you are down because of this and I find this unfair. No OT pay at all. No benefits bc they don't let you work 40 hours so they don't have to give them to you.

TTEC Response

10y

Thanks for your review! We do give more benefits for full-time employment which you can check out at teletechjobs.com.

3.0

Jul 27, 2015

Tier-1 Representative

Tier i representative

Recommend

CEO approval

Business Outlook

Pros

Good training program , however the schedule is set until you're on production. Even then there's certain schedules you have to choose from , but it gives you a little bit of freedom.

Cons

Constant calls , always have to follow the script given , and you cant deviate from it.

TTEC Response

10y

We appreciate your feedback. We'll be sure to include this in our monthly meeting.

1.0

Jul 6, 2015

Horrible place to work

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Not very many. They don't value their emorees, they treat you as nothing but a number/Oracle ID. Team leads have absolutely no idea what is going on and do not want to perform their jobs.

Cons

Nonexistent room for advancement, regardless of project. Menial salary. Uncomfortable working conditions. No one understands what it going on there, which makes for angry customers.

Viewing 184 - 186 of 11,439 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from home agent

Tier-1 Representative

Horrible place to work

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