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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,131 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,131 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      5.0
      Mar 22, 2016

      Excellent company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

      Cons

      There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

      avatar
      T-Mobile Response
      9y
      Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
      5.0
      Aug 8, 2018

      A wonderful, ethical place to work

      Customer service expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely wonderful environment, supportive co-workers, upbeat atmosphere that celebrates successes. You feel connected with the company because it doesn't seem far-fetched to even meet our CEO. The benefits are amazing and don't take too much out of your paycheck. Monthly bonuses based on performances can double your paycheck. T-Mobile is also very inclusive, welcoming all walks of life. They honor veterans and military and look to hire within that frame, which is something I highly respect.

      Cons

      As with all customer service, it can be emotionally taxing, and the breaks aren't very long.

      avatar
      T-Mobile Response
      7y
      Thank you for sharing your thoughts with us—we appreciate everything our frontline does to take the very best care of our customers! -Your T-Mobile Careers Team
      5.0
      Mar 9, 2017

      Account expert

      Customer loyalty specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

      Cons

      With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

      avatar
      T-Mobile Response
      9y
      Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any suggestions on how to continue engaging our team members and recognizing their efforts aside from current appreciation programs, please feel free to express your ideas to your leader. We’re always looking for new ways to show our team members they are THE BEST! --Your T-Mobile Careers Team
      Viewing 4 - 6 of 23,131 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,506 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.