Swarovski reviews

3.4

55% would recommend to a friend

(1,940 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Fun environment, great communication with upper management

Cons

LOTS of side work. You can't just come in and sell, you're required to do so much more than I've ever done in any other retail job. This can be really tedious and can affect your sales.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros: “Fun environment, great communication with upper management” as teamwork and open communication with our associates is what makes us so successful. As for your comment about “Lots of side work” please note we are addressing these concerns and streamlining and standardizing many of our process thru GROM to ensure our associates have the time to focused on customer service. However, there will still be “side work” and recovery to maintain our visual standards and to properly assist our customers. If you would like to further address your concerns I want to make sure you are aware of our open-door policy, here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
3.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Great company values Great collection of accessories Great team members Great for sales consultants

Cons

My manager is very good and has been in the company a while but zero progression. The people who are being promoted look right they can’t really do the job. I definitely will look to other brands for progression. You won’t any progression In Swarovski once you get to store management but that’s if a place actually comes up. Store teams are very diverse. But area manager upwards isn’t which is strange especially since the headoffice is based on London. Progression and clear job roles for senior sales as well doesn’t make sense.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled that you list as Pros: “Great company values” and “Great team members” as teamwork is the cornerstone of our success, when we work together, we provide better service to our customers. We are also happy to read amongst your Pros: “Great collection of accessories”, as being passionate about our products is what sets us apart from other retailers. In addition, as part of our compensation package we offer a generous discount and a Jewelry allotment to our retail employees, as we love when our employees can wear and enjoy our products and showcase them to our customers. As for your Cons: “zero progression ", please note we have an excellent record of promoting from within and working with associates during the mid-year and year-end reviews, to create an Individual development plan and to identify what they need to do to achieve their short and long-term career goals and move to the next level. We are sorry if this has not been your experience at Swarovski and we suggest you talk with your manager and HRBP about your career goals and how to achieve them. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. We also want to wish you much success in your future with Swarovski.
3.0
Aug 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Beautiful place to work in. Merchandise is of good quality.

Cons

The starting wages were very low at my time there.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled that you enjoyed the work environment and list “Beautiful place to work in” and “Merchandise is of good quality” as Pros. We are constantly working with our design team to provide our customers -The Perfect Fashion Accessory for Any Occasion. As for your concerns about pay, we strive to remain competitive in our compensation practices and regularly review our pay rates and bonus structure. We are also proud as part of our compensation program to be able to offer a full benefits package to all our Full-Time employees and a modified benefit package to our Part-Time employees, including the ability to participate in our 401K. We continually evaluate our compensation and the benefits we offer to our Full-Time and Part-Time employees and therefore last year we rolled out a new Retail Employee Bonus Program. This new bonus program, was rolled out after much research to enhance our compensation and to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. Since you did not indicate when you left the company, we are not sure if you had the opportunity to participate in this program, as this program does address our retail employees concern over pay. Once again, we want to Thank you for your feedback and wish you much success in your future.
Viewing 241 - 243 of 1,940 Reviews

Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.