Swarovski reviews

3.4

55% would recommend to a friend

(1,940 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Sep 25, 2019

Everything perfect

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Global jewerly place with international environment and interesting task

Cons

No contras from my side so far

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled when we get positive feedback and are glad that you find your work “interesting”. However, should you think of anything you would like to share in the future please feel free to reach out to your manager, a member of HR or Sr Management, at any time to share your thoughts as feedback is crucial to the betterment of the company. Once again, we want to thank you for taking the time to leave and wish you much success in your future at Swarovski.
1.0
Sep 25, 2019

Avoid Avoid Avoid

Recommend
CEO approval
Business Outlook

Pros

Staff discount. Bonus structure. Air conditioning.

Cons

Poor upper management structure. Matey matey culture. Incompetent.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled to read your Pros: “Staff discount” and “Bonus structure”. Our employee discount is one of our most revered benefits and we love when our amazing retail employees can wear our amazing products. We are also proud of the new Global Retail Incentive program, we put in place almost a year ago, that incorporates all of our retail employees, including not only our Store Managers, but our Assistant Store Managers and our Sales Consultants, thus rewarding the entire team when the store achieves their goals. The new GRIP at Swarovski which was rolled out about after much research, was meant to enhance our compensation and to foster an environment where teamwork can flourish. We believe that in an environment where everyone together works as a team to achieve our goals our customers will receive better service and our associates will have a more positive work environment. As for your Cons: “Poor upper management structure. Matey matey culture. Incompetent.”, we are sorry that you had a negative experience and as we are not sure what location you worked at, it is not easy to address these concerns. At Swarovski we strive to create a positive work environment in each of our stores and corporate offices, to achieve this we have and open-door policy and a hotline to allow employees to share their concerns and ensure we address our employees concerns once reported in a timely matter. Should you wish to provide more details about your experience, please feel free to reach out to customer service so we can further address your concerns. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback on culture will be shared with upper management as feedback is crucial to the betterment of the company. We wish you much success in your future endeavors.
3.0
Sep 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Great environment to work in. The work culture is very positive with friendly co-workers and manager.

Cons

For the amount of work and dedication that they expect, the salary or salary raises that they give are not great

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros: “Great environment to work in. The work culture is very positive with friendly co-workers and manager.”, and we would like would also like to thank you for your 5 plus years of service. Please note here at Swarovski we believe in fostering an environment where teamwork can flourish and in investing in our people and we are especially proud of the investment that we make in our training programs, providing our employees with the training they need to succeed and get to the next level with Swarovski and in their future endeavors. As for your Cons: “For the amount of work and dedication that they expect, the salary or salary raises that they give are not great” we are sorry that you are not happy with the compensation. We strive to remain competitive in our compensation practices and regularly review our pay rates and bonus structure in all markets and will share your concerns with our compensation team. We also what to make sure you are aware that at Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Once again thank you for taking the time to leave a review and we wish you much success in your future with Swarovski.
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Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.