Swarovski reviews

3.4

55% would recommend to a friend

(1,940 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Oct 21, 2019

good

Recommend
CEO approval
Business Outlook

Pros

good work place, good pay for retail, bonus if targets met

Cons

no commison on big sales, Sales consultants get paid nearly same.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled to read the title of your review” Good” although we do strive to be GREAT and from your review it appears you are disappointed that we do not offer our Sales Consultants commission, we do however offer them a bonus when the store and company reach their targets. The new retail bonus program at Swarovski was rolled out about a year ago out after much research to enhance our compensation and to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire market including our online sales. We are also proud as part of our compensation program to offer a generous merchandise discount, flexibility in scheduling and a full benefits package to all our Full-Time employees and a modified benefit package to our Part-Time employees. We believe that in an environment where everyone together works as a team to achieve our goals our customers will receive better service and our associates will have a more positive work environment. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. As always, we wish you much success in your continued career at Swarovski.
4.0
Oct 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I really enjoy working at Swarovski. It's a really fun atmosphere!

Cons

They are very strict on break times but I think that's pretty normal in a retail setting.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled when we get positive feedback and are glad that you “really enjoy working at Swarovski” and that “It's a really fun atmosphere!” As for your comment about Swarovski being “very strict on break times”, this is for the benefit of our employees, we want to ensure that we provide each of our associates a break, so they can get off the sales floor and recharge, take time for themselves to have lunch or take care of any personal commitments, work life balance is important to us. However, if our associates are late returning from a break not only does it impact customer service and floor coverage, it also impacts your fellow co-workers who cannot go on their breaks and leave the floor till you return. In addition, in the US State laws dictate how long an associate can work without a break and Swarovski is fully compliant with all Federal and State Laws. We hope you understand our need to be strict on this policy and encourage you if you have any questions to please reach out to a member of our HR or management team. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management to ensure we do a better job communicating the “Why” behind our policies, as feedback is crucial to the betterment of the company. We also want to wish you much success in your future with Swarovski.
4.0
Oct 15, 2019

Fun job

Recommend
CEO approval
Business Outlook

Pros

Enjoyable, peaceful, professional environment Kind coworkers

Cons

Not flexible with school commitments. Threatened my job after putting in my resignation. Didn’t have proper management at the time

avatar
Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course, thrilled to read your comments “Enjoyable, peaceful, professional environment Kind coworkers” as we strive to create an environment where teamwork can flourish, as when we work as a team, we are better able to achieve our goals and provide superior customer service. As for your comment about “Not flexible with school commitments” we are disappointed that you were unhappy with the schedule. However as much as we try to accommodate our staff with regards to scheduling, the nature of the retail business does dictate working a variable schedule and we are not always able to work around other commitments. We are also disappointed to hear you felt that you “Didn’t have proper management at the time”, at Swarovski we have an open-door policy, we value our employees feedback and encourage our employees to reach out to their manager or if they do not have a manager or would rather not reach out to them, they can always reach out to a member of upper management or HR to discuss their concern. We are sorry that you had a negative experience and hope to welcome you back into our stores as customer, we also want to thank you for taking the time to leave a review and wish you much success in your future endeavors.
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Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.