Swarovski reviews

3.4

55% would recommend to a friend

(1,940 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Nov 5, 2019

Nice company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment Nice colleagues

Cons

Salary a bit under the expectations

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued We are of course thrilled to read your Pros: “Good work environment" and “Nice colleagues” As for your “Cons” seems you are disappointed with the salary, please note that we have a compensation team that determines the salaries based on competitive market research, and that we also offer our Sales Consultants a bonus when the store and company reach their targets. The retail bonus program at Swarovski was rolled out about a year ago, after much research, was meant to enhance our compensation and to foster an environment where teamwork can flourish. The bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire company including our online sales. We believe that in an environment where everyone together works as a team to achieve our goals our customers will receive better service and our associates will have a more positive work environment. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback on compensation will be shared with upper management as feedback is crucial to the betterment of the company. We wish you much success in your future endeavors at Swarovski
4.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Positive store atmosphere and working environment. Continual learning program. Lots of focus on teamwork. Positive atmosphere and environment. Great employee discount program.

Cons

Little opportunity for promotion. Disorganization at the head office level causes confusion with conflicting directives and redundant procedures.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled that you list as Pros: Focus on Learning, Teamwork and our Discount program, as teamwork and learning and development our the cornerstone of our success. As for our discount, we love when our employees can wear and enjoy our products and showcase them to our customers and thus we offer a generous discount and a Jewelry allotment to our retail employees. As for your Cons : “Little opportunity for promotion", please note we have an excellent record of promoting from within and working with associates during the mid-year and year-end reviews, to create an Individual development plan and to identify what they need to do to achieve their short and long-term career goals and move to the next level. We are sorry if this has not been your experience at Swarovski and we suggest you talk with your manager and HRBP about your career goals and how to achieve them. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company.
2.0
Oct 21, 2019

Confused organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people and work life balance

Cons

Dont know what they are doing, trying so many things

avatar
Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros: “Good people and work life balance” as teamwork is what makes us so successful. As for your comment about “Dont know what they are doing, trying so many things” as we do not know what area you worked in, we are not sure the meaning of the comment. However we would like to share with you that at Swarovski we have open-door policy, we value our employees feedback and encourage our employees to reach out their manager, a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors.
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Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.