Swarovski reviews

3.4

55% would recommend to a friend

(1,941 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Swarovski is a still family-owned business with the HQ located in Austrian Alps. And though the brand is internationally known and distributed, the company retains family like spirit and atmosphere. The brand combines several business segments, including biggest B2C segment of Swarovski jewelry and accessories, B2B segment of loose crystals and gemstones as well as other directions like Swareflex and Swarovski Optik. I work in B2B division and admire the company for it's people oriented approach, for responsible attitude towards environment and society, for transparent and positive atmosphere in the company, for proactive approach and openness to change. Currently, the company undergoes massive changes in brand positioning, strategy and org chart so it is difficult to say what it will be like in the next several months.

Cons

Since it's still a European company with a lot of people in HQ working for generations there, it might be sometimes a bit too slow in taking decisions and too local in business outlook. Still, these features do not spoil the whole picture of a very good place to work. Again, as it was until the big changes started.

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Swarovski Response
5y
Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are happy to hear that you have a great work experience with Swarovski. We strive to be an inclusive workplace where our employees shine as much as our product. Once again, thank you for your feedback and wish you much success in your career with Swarovski.
1.0
Jul 19, 2020

Don’t work here

Recommend
CEO approval
Business Outlook

Pros

50% discount that u honestly can’t use with how little they pay

Cons

Manger is lazy doesn’t do anything besides sit in the back and complain about her life makes other employees feel degraded nobody takes care of employees pay the least amount for the most amount of work

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Swarovski Response
5y
Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee feel that they are heard, valued and enjoy working for the Company. We are very sorry to hear you feel our compensation and benefits offerings do not meet your expectations. We strive to remain competitive in the retail industry by reviewing our compensation and overall benefits practices. Swarovski offers generous incentive plans based on individual sales performance and meeting sales targets. As for your concerns about your manager, it is our common responsibility to make Swarovski a great place to work. Whenever we share our opinion, we are contributing to creating an improved and engaging work environment. To bring this continuous listening approach to life, we provide many ways to share one’s opinion. Your manager should always be there to listen, counsel and provide support. Your local Human Resources Business Partner is available for you, they too provide trusted HR guidance. We want to ensure you your review will be shared with the upper management as this kind of feedback is crucial to the betterment of the company. Once again, thank you for your feedback and wish you much success in your career with Swarovski.
3.0
Jul 14, 2020
Recommend
CEO approval
Business Outlook

Pros

-Friendly Co-workers -Some room to grow -Employee discount

Cons

-You might not get a break in an extended long period...(I have worked a 9 hours shift only getting a 30-minute break after 6 hours on the stand) but it's understandable during peak times in retail -Weird service ethics, the company provides little support for the customer service, but relies on the employees to create a great "luxury" experience

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Swarovski Response
5y
Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Swarovski takes great pride in providing world-class customer service to our customers. We established extensive hands-on training for all employees so that they can further relate our product to the consumer. Our brand and reputation for selling quality merchandise is heavily influenced by our employees and we rely upon them to provide exceptional, knowledge and which translates to an inviting current and future shopping experience. We will continue to refine our training process to further ensure the consumer and employees are satisfied on all levels. Once again, thank you for your feedback and we wish you much success in your career. We are looking forward to welcoming you in our stores again - as a colleague or as a customer.
Viewing 1474 - 1476 of 1,941 Reviews

Glassdoor has 2,675 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.