Swarovski reviews

3.4

55% would recommend to a friend

(1,937 total reviews)
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Alexis Nasard

67% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,937 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 23, 2019

Beware

Recommend
CEO approval
Business Outlook

Pros

Beautiful product, sparkle, affordable, classic international renowned product.

Cons

Toxic. Not about store's selling success or customer service.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are disappointed that from your comments it appears that you do not feel valued. If you would like to further address your concerns I want to make sure you are aware of our open-door policy, here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
2.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

amazing pieces and stories behind them

Cons

bad team work policy and empathy

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued.We are of course, glad to read that you find our products to be %E2%80%9Camazing pieces and stories behind them%E2%80%9D as we strive to create original products that will stand the test of time and resonate with our customers. We are however disappointed that you felt there was %E2%80%9Cbad team work policy %E2%80%9Cas this is not the norm and we are sorry that you had a negative experience. At Swarovski we strive in our stores and corporate offices to foster an environment where teamwork can flourish, as when we work as a team, we are better able to achieve our goals and provide superior customer service. Once again, we want to thank you for taking the time to leave a review, at Swarovski we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. Wishing you much success in your future endeavors.
1.0
Jun 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The remuneration is very good.

Cons

I can only talk about my experience at this company and I really hope there aren't a lot of people with the same unfortunate experience as me. I worked at a Swarovski boutique for almost 5 years and I still suffer from burnout caused by my boutique manager. I did everything for the company including working extra hours on holidays, weekends and days off without adequate paying and I was even told by a district manager that that was expected for someone in my position. I had extra work responsibilities caused by an incompetent and unreliable boutique manager, who didn't care about anything but used her power to abuse her employees and getting things done. We complained about her to our district manager and her response was that we could either get along with it or get out! The company "respect" their management so much they don't even bother to evaluate them effectively. My boutique manager didn't care about the company, she didn't had our employee's schedule or even our sales goals on time.

avatar
Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We have read your review and your concerns. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Please be assured your feedback was shared with Global HR. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors.
Viewing 118 - 120 of 1,937 Reviews

Glassdoor has 2,669 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.