Sears reviews

3.6

49% would recommend to a friend

(14,742 total reviews)
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Edward S. Lampert

49% approve of CEO

36% positive business outlook

Sears has an employee rating of 3.6 out of 5 stars, based on 14,742 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Jul 24, 2013

Started off strong, then quickly plummeted..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some great people - Chance to explore all different aspects of retail - Ability to promote your own ideas and drive them through interdisciplinary teams - A lot to learn and opportunities to branch out beyond your exact job description - Decent amount of visibility to senior leadership - Decent pay

Cons

- Political chaos - only a few are favored, the rest are hung out to dry - Lack of strategy and execution - they claim to have a solid strategy that everyone should follow, but at the end of the day, the politics always get in the way, and you end up with a jumble of silo projects each meant to push a different agenda - Poor selection of management - seems like the right people are never the ones to get promoted, and they keep people around who add no value - Rapid turnover with no training or documentation - new people are thrown into the circus with no direction and the "seasoned" folks (1-2 year tenure) have to spend a lot of time training on the job. With the complex nature of the company and high learning curve, it takes a long time before someone can actually get the hang of things - Old legacy systems that prevent quick turnaround of projects. Many support teams have project lists that are miles long, and leadership does not prioritize the projects - Lack of resources to do everything that needs to be done - No 401K match, no real holiday parties or celebrations within the company (the half-hearted attempts to have parties are just sad...) - Low morale among pretty much ALL employees

3.0
May 21, 2013

Sell credit or you are fired.

Recommend
CEO approval
Business Outlook

Pros

With extended stay opportunities to move up. Credit sales reflects well to managers and based on that your opportunities may grow. Atmosphere of the common workers was pretty good.

Cons

Ethically speaking the selling of credit to customers who are possibly unable to make payments and fully understand the implications of what they are signing. Only those who are accepted into the credit program may get benefits from a lengthy sign up process. Gift cards were used as incentive to manipulate customers. Management often indirectly threatened to fire those who they felt were not producing at the drop of a dime.

1.0
Feb 7, 2013

A sinking ship

Recommend
CEO approval
Business Outlook

Pros

Some great people to work with. Great location (head office).

Cons

Incompetent management. People are promoted without merit, so there are many people who are way in over their heads, starting from the CEO down. Horrible communication. Non existent processes. IT systems are about 20 years old. Poor strategy.

Viewing 88 - 90 of 14,742 Reviews

Glassdoor has 15,420 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.