Sears reviews

3.5

48% would recommend to a friend

(14,741 total reviews)
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Edward S. Lampert

49% approve of CEO

36% positive business outlook

Sears has an employee rating of 3.5 out of 5 stars, based on 14,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Oct 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Watching co-workers grow into their roles, Making a difference in the lives of co-workers, Experience gained dealing with customers and complaints,

Cons

Great lack of respect from upper management, no freedom to actually manage, No such thing as raises, company has a "trust but verify" type of philosophy, too many pictures to be uploaded weekly, Pitiful weekly budget to run with, No hopes of a bonus, District managers play favorites with stores, 88sears is useless in resolving issues (must wait on-hold with India for hours), ancient technology in stores (cash registers, RMUs, cash office equipment, KIN)

3.0
Sep 16, 2014

My life a Sears

Recommend
CEO approval
Business Outlook

Pros

Opportunities for advancement are great here. I was promoted 3 times in 2 years without a 4 year degree. This is best advantage of working at Sears. Granted a lot of people leave the business, but when they do, another position opens up for someone else to take the next step in their career.

Cons

Compensation was lacking. Was given a raise but it took the company 18 months to pay it in full. Also got a bonus that was not to be paid until over a year later. This bonus ending up being an outstanding $124. Great work Sears.

1.0
Sep 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Sears has the experience and legacy of a company brand that is over 100 years old. There are a lot of basic tried and true experiences and techniques to learn from and these will enhance anybody's retail career

Cons

The current culture is toxic. Under the current financial and customer circumstances, it is appears difficult for the most senior of management to calmly stay the course with a loaded gun at their heads and the trickle down effect of each tier holding guns to the heads of those who work for them. Managers demeaning their staff is a great part of this raw situation. The revolving door of managers starts in the stores and go right up to the field management teams. As a result, the store and company culture has become an unattainable target. With each manager change come a new direction, new directives, new initiatives and the continued culture of turmoil. It's one thing to manage change; it is another thing to manage change on all levels that occurs on grand scales several times a quarter. You can't make a good impression on your direct report when they are moved or more likely replaced several times a year. In my two years as a Sears GM, I endured 5 different district managers and 3 different regional managers.

Viewing 67 - 69 of 14,741 Reviews

Glassdoor has 15,419 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.