River Island reviews

3.5

56% would recommend to a friend

(2,965 total reviews)

Ben Lewis

64% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.5 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Dec 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Employee discount On-site Costa Good restaurant

Cons

I worked here for a year and like many colleagues, I left with no job to go to. The CPO created a toxic, suffocating environment within the team. Long working hours and unreasonable expectations considering the vast number of leavers who were not replaced, after being driven out. Listening groups held but you need to take the time to actually listen to your audience and implement change otherwise what's the point? This should not be about personal PR or ego. Reward was extremely poor, with lots of talk about what could be done, not put into action. Inconsistent approach to remuneration across all business areas. There is no money for investment in people, development or technology, so no opportunities for progression. This is a sinking ship. Horrible environment and I could not recommend this as a career move.

1.0
Jan 7, 2016

Frustrating

Recommend
CEO approval
Business Outlook

Pros

Brilliant Area manager Good discount Love the place but have become very disolusioned in last 3 years . Cant stress enough excellent area manager

Cons

Unrecognised no pay rise in over 9 years Unrealistic expectations /SMART approach needs to be looked at. Unsupported Very quick to blame and point finger . HR and ER could be more support to stores If u dont like it leave attitude Workload unachievable in last 2 years unless you work 60 hr week. Not very family orientated. Not enough hours in the day Loyalty and constant consistant results not recognised. Poor training programe for sales managers esp internal promotions . Always trying to save on payroll unable to train anyone which in turn causes wasted hours due to picking up mistakes of untrained staff .Not looking a bigger picture.

avatar
River Island Response
10y
Thanks for your review and comments on your River Island experience - I am sorry that you are not enjoying your time with us but will pass on your feedback.
1.0
Sep 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Discount Working with people Fast paced Fashion Uniform

Cons

No work life balance Treated badly Micro managed Disrespectful Performance manage people to reduce their wage cost. Unrealistic expectations Unable to view things from a broader angle, very black & white. Treat head office team differently to Retail team. Poor communication

Viewing 7 - 9 of 2,965 Reviews

Glassdoor has 3,205 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.