River Island reviews

3.5

56% would recommend to a friend

(2,964 total reviews)

Ben Lewis

64% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.5 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Sep 29, 2017

Cardiff queen street

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount and stock package. Central location. Team members are really friendly.

Cons

Management are bullies. Senior management in store try to make themselves look good by belittling others. There should be no favouritism in the work place which there definitely is in this store. There should be fairness across management shifts. Would of clicked 0 stars if I could have.

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River Island Response
8y
Thank you for taking the time to leave a review. We will take your feedback on board and look in to what you've said.
2.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great to get your foot in the door for buying experience. - Lovely members of management and peers. - Food was decent and cute event pop ups. - Free gym in the office

Cons

- Overworked massively with targets unreachable and consistently told off for it. - Stayed late, usually the last one working in the office in my team then told off for not finishing workloads frequently. - Office is far-away making the commute tiresome and difficult at times. - 'Bullying' behaviour from my buyer, not much was done when disclosed. - Left due to mental health reasons largely due to the treatment from my manager, but also workload, poor pay, office was too far away. - Underpaid at the time, the lowest in any company and role in London. Though I think this has now changed. - Promotion was held like a carrot to a donkey, with little training and support involved.

1.0
Sep 1, 2021
Recommend
CEO approval
Business Outlook

Pros

- 50% Great Discount - (Only thing keeping you there) - Onsite Cafeteria - Great name on your CV - if you endure the maliciousness for long enough. - Really great company as a whole MINUS one department.

Cons

It is important to share my experience because other people may fall into the same trap. It is such an amazing company, but the 'Shopfitting department' is extremely toxic and horrible. This department consists of the following teams: Buying & Procurement, Store Maintenance, Store Design, and Project Management. Each team is riddled with its issues - bullying is a common denominator. The department is infamous for its office politics. It is a known issue, and even HR is fully aware, but no one cares to make any changes. The staff is divided by jealousy, animosity, and distrust. There was a lot of drama, accompanied by political incorrectness and unprofessionalism. Due to favoritism and nepotism, this behaviour was always overlooked. For such a great clothing brand that represents so much talent and diversity - this department really taints the company's image. There could be SO much opportunity for growth here, but there's a resistance to change and innovation - THIS is what will hold the company back. Instead of focusing on what to change today, focus on the future! Value your employee's that work so hard to keep these stores looking great - not on who you like the most based on the social hierarchy. Constant condescension is rife within this department from the top down - consequently, this attitude is mirrored by all of the team managers. Personal appraisals are non-existent, which keeps staff from reaching their true potential, and managers aren't trained to guide and mentor the employees. So, you are stuck with managers who lack basic social and managerial skills. If you're aloof and cold, you'll fit right in here. But if you're genuine and work hard, beware. This department will drain all of your motivation and passion out of you. As a former employee here, I would hate to see other people experience some of the unforgivable things I've seen. Unfortunately, this is only the tip of the iceberg. There's so much more to say, but I will leave it here. It has taken a lot for me to announce this, but I would be doing a grave disservice to others by remaining quiet. Often when people read these reviews, they think - "Oh, that is just a single person's experience." However, I can assure you that the majority of employees in this department would strongly agree. THINGS MUST CHANGE - TIME'S UP!

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