River Island reviews

3.6

58% would recommend to a friend

(2,970 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Aug 14, 2014

Bearable

Recommend
CEO approval
Business Outlook

Pros

Uniform allowance, 30% discount. New stock twice a week so you never get bored of seeing the same things. Great working with fashionable clothes.

Cons

Working for 5 hours without a break then your made to feel like your a child for asking to use the toilet or have a quick drink. Management not always professional and do not enforce rules with employees who need it. Holiday system is not fair. Stuck doing the same job day in day out when everyone should do their fair share of all roles and departments. Not properly trained but then pulled up and notified when you make a mistake. Days can drag if store is quiet. Same members of staff doing nothing all day every day but seem to get away it.

avatar
River Island Response
10y
Thanks for taking the time to submit a review.
3.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

- Great product and staff discounts - Good company to work your way up into - Very efficient operational/ boh organisation - Good place to work if you like strict structure

Cons

- Hard to adjust to working environment if you are coming from another company at a management level - Very set way of doing everything and you HAVE to do it that way - Very opposed to any suggestions of alternative ways of doing things (especially if you have come from another company) - Not very good benefits (apart from staff discount), even for management - Regular staff are minimum wage, even in London, so high turnover of staff - Too many members of management at various levels and not many staff - Very strict working environment

avatar
River Island Response
10y
Thanks for your feedback on River Island.
1.0
May 11, 2013

Poor, poor, poor

Recommend
CEO approval
Business Outlook

Pros

Free top and bottoms. Discount of 30% after 4 weeks. Easy to get a job. Nice clothes & rotation of stock.

Cons

Was verbally offered permanent contract, this conceded to temp when it came to signing. They said "they'd run out of paper contracts but I'd sign one later." Poor training - 10 hour induction day just said they assumed all staff were going to steal. I learnt NOTHING about actually working. Just got told how disciplined I'd be and how brilliant the brand was. Not once did I work hours I was offered initally but worked triple the max hours I stated on my application form. They did not ask me if I was ok with this and got irate when I said I couldn't work a shift because I was at school! Managers will follow different rules, i.e. one will say they need to check all returns, but another will get shirty with you every time you radio for them to come check it for you. Holiday requests denied 95% of the time. No H&S, they signed it off on my behalf when I asked for it and said "they'd do it later" - never did. Don't listen to your availability. When it came to the end of my contract, not one manager said a word to me. I simply wasn't on the rota for the next week despite being offered a permanent job which I had accepted and that my temp contract "was a mistake." Got my P45 through the post 4 days after my last shift. Entire dept of temp staff laid off without a word, we had to set up for a recruitment event for new candidates as well!

avatar
River Island Response
11y
Thank you for your review and it is a shame that you did not enjoy your time with River Island.
Viewing 79 - 81 of 2,970 Reviews

Glassdoor has 3,211 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.