River Island reviews

3.6

58% would recommend to a friend

(2,970 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Aug 17, 2014
Recommend
CEO approval
Business Outlook

Pros

There was a supplement for uniform that let me look presentable for the (unadvertised) crazy hours I was working. The other sales assistants who joined at the same time as me were lovely too.

Cons

Management is a disgrace who leave you feeling victimised and disrespected. I was personally victimised by one of the managers to a point of real depressing emotion. The training is abysmal and those with the lowest pay are usually lumbered with the most work.

avatar
River Island Response
10y
We're sorry you felt this way, thanks for your feedback.
3.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

generous discount when I worked there years ago good experience generally nice people

Cons

management in some stores a bit "cliquey" put staff in positions off authority/responsibility but don't recognise or reward this with appropriate wages/job titles (eg every week put you in sole charge of a department, doing the work that a senior sales assistant/junior manager would do however you get paid the same as the staff you are supervising) however management would be quick to point the finger at you if something went wrong - all the downsides of a senior sales job without the reward! If you ask for the reward you are laughed at!

avatar
River Island Response
9y
Thanks for leaving a review
2.0
May 24, 2014
Recommend
CEO approval
Business Outlook

Pros

I got to learn a lot over my three years working in River Island and I met some friends for life. Working in a busy store is good as there are always jobs to do to keep yourself busy and especially when it comes to that dreaded Boxing Day shift, it ends up flying by and you get double pay. I would say there are definitely worse places to work but for me River Island was a pretty painful experience. Perks are quite good, however you'd only get 3 free pieces every quarter if you worked part-time, I worked 9 hours a week while at University and when doing over time I was expected to have a different outfit on of all current new season but even with 30% off (£150 every three months) it is still a lot of money to spend on clothes you would never wear otherwise.

Cons

The whole store, and from what I have heard, most stores are extremely cliquey, this resulted in a lot of arguments and awkwardness during shifts. I was often refused holidays although I had not taken any yet in the year and was left with almost a full month off as the tax year ended which wasn't what I wanted. Being a sales assistant the upper management within the store spoke to me like I was an idiot. I would bend over backwards to help customers and other team members to never get a thank you, only criticism. At the end of the day, a job is a job, a means to an end for me as I only worked there on weekends while studying but once I moved to a different company I could not believe the difference.

avatar
River Island Response
11y
Sorry you did not enjoy your time with River Island but we value your feedback.
Viewing 2968 - 2970 of 2,970 Reviews

Glassdoor has 3,210 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.