Philz Coffee reviews

-Working for Philz, during a pandemic, has been a nightmare. I started before the pandemic and it was already starting to get bad before the shutdowns. We were consistently understaffed on shifts pre march 2020 because home office ( philz corporate) had an unrealistic and uninformed idea of how many people it takes to run a shift. My whole store was upset that they cut our hours, even with sufficient amount of people to work the shifts. Fast forward to now, still chugging along through a pandemic, we cant even get a weekend sufficiently staffed because Philz cant hold onto any baristas. This falls down on all the people working in the store, because customers have been absolutely vile to us, and the only thing home office is done to address it, is give us "feedback" about all our negative reviews, or tell us we need to get better at out pick up times. -Philz used to have a raise system where we received a 50 cent raise every 6 months we worked there. They paused it two weeks after the lockdown in march 2020. They had absolutely no hazard pay for the entirety of the people who had to work in person while a deadly pandemic was going around, and only now recently acknowledged it, by giving us a "bonus" that was taxed at 40%. I received a $500 bonus for the stress of working from April 2020 - December 2020, which ended up being roughly $290 dollars. -While everyone who works here is friendly, they never hire people with restaurant or food service experience, even shift leads, so stores can be disorganized and prioritizing "customer service" over food safety, efficiency, and correct recipes.

I've been with Philz Coffee for almost 5 years. I took a year off in between to try something new, but ended up coming back to what I thought was that small loving coffee shop that it used to be. And indeed I was totally wrong about that.. Before the pandemic started, when I came back everything was very unorganized. To be honest, my location has gone through way too many store leaders (about 8, and we haven't even been open for more than 5 years.) MIND you, I helped open this location from the very beginning. The shift leaders have been the ones running this store the entire time, and have been the ones baristas have looked up to for some type of management. I used to be a shift lead before my year off, and I had so much experience already. With that being said, I took a huge pay cut and asked many times for a raise because I knew I deserved it, and I knew that I could help the team and somewhat be a Barista 'Lead' (I wasn't ready to fully commit to being a Shift Lead again, because of my previous job) Turns out they didn't want to give me anything, no matter how much experience I had. They do this to EVERYONE that comes back to work at Philz. The ONLY reason I even accepted this position was because I already knew how to do the job, and I needed income fast because my options were very limited. In my head I said "no problem, I'll get my deserved raise because I will work hard, and show them that I am capable." -- That NEVER happened. And this was my fault for even believing they would cut me some slack. After the pandemic, when we finally got the hang of working through this crazy time, it was such a MESS working here. They overwork you to the bone.. mobile orders are constantly coming through, UberEats orders as well, and then WALK up orders. We were always slammed and yet we were always short staff -- and it didn't matter how short staff we were, if 'home office' isn't seeing enough money/number of orders they don't cut anyone any slack. Another huge CON was that our store leader never bothered to let us know that we weren't getting our yearly raise this year. Apparently, it slipped her mind? She forgot? How on earth do you forget something this important? Some of us actually depend on our yearly raises -- this was such a slap in the face to me. I was truly devastated and let down because I had already took such a huge pay cut in the beginning. Another thing -- we were constantly getting yelled at by customers, getting drinks thrown at us, mean yelp reviews about us simply because we were doing our jobs and enforcing the rules due to COVID. I definitely think all of us deserve a pay raise, we did not get paid enough to deal with this. It was starting to feel unsafe and I was always paranoid walking to my car, hoping not to run into an angry customer we had to deal with.