Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Pep Boys?

22% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.2 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 117 reviews)); "Great people to work with and structure" ((in 84 reviews)); "Good benefits and lots of resources" ((in 45 reviews)); "Coworkers and team were great" ((in 26 reviews)); "Good training" ((in 22 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 61 reviews)); "Salary Managers have to clock in and out daily." ((in 38 reviews)); "No work life balance at all" ((in 20 reviews)); "Senior Leadership is terrible and could care less about anyone besides themselves." ((in 16 reviews)); "Low pay long hours bad corporate managment" ((in 15 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

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2.6

22% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

15% approve of CEO

19% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.5

Compensation and benefits

2.3

Career opportunities

2.2

Culture & values

2.2

Work/Life balance

2.0

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

2K reviews

2.0

Dec 27, 2025

Terrible

Mechanic

Recommend

CEO approval

Business Outlook

Pros

Flat rate work, tips often

Cons

Flat rate work, low volume

1.0

Dec 19, 2025

No direction and try to wring you out for as much as they can squeeze

Asistant manager

Recommend

CEO approval

Business Outlook

Pros

Pay is ok Can tow cars for comebacks

Cons

Equipment poor and old Buildings in disrepair 3 out of 7 fans for shop working No plans to expand or improve No support from upper management

1.0

Dec 17, 2025

Zero Work Life Balance.

Service manager

Recommend

CEO approval

Business Outlook

Pros

If you are lucky enough to find a shop with decent people.

Cons

Honestly there are so many. The company is open 7 days a week 8-7. They are only closed for two holidays, Thanksgiving and Christmas even then they would be open if they could be. They don’t respect their employees nor their customers. They are over priced. Employees are over worked and underpaid substantially. I could go on for ever.

Viewing 19 - 21 of 1,606 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Service Manager Trainee

Service Manager Trainee

Automotive Customer Service Advisor

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Reviews by job title

Terrible

No direction and try to wring you out for as much as they can squeeze

Zero Work Life Balance.

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