Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (20) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 114 reviews)); "Great people to work with and structure" ((in 89 reviews)); "Benefits are good." ((in 43 reviews)); "Coworkers and team were great" ((in 29 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 25 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 63 reviews)); "Bad manager been working for 10 months still no type insurance s" ((in 39 reviews)); "No work life balance at all" ((in 20 reviews)); "Poor direction and leadership from some higher level management." ((in 15 reviews)); "you do for less than minimum wage." ((in 14 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

2.6

21% would recommend to a friend

(1,607 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,607 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 9, 2014

you can make it work, but it's very frustrating. Not a well designed company by any means.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

I liked the fact that they are going to a on commission structure, where it pays the lowest people more money. Before that it was like working for a fast food place or something, same pay. Usually resolved problems to customer's satisfaction... but what company wouldn't. U do learn a lot about cars and proper car maintenance.

Cons

Constantly changing rules, which are not explained fully at any point, hugely political management, u have to kiss the right ass for the proper amount of time before u get a chance to advance... honestly idk how they stay in business. Do not trust anything that management says, or take it with a grain of salt, they will screw u over if it is to their benefit.

3.0

Mar 8, 2014

Typical retail

Floor help

Recommend

CEO approval

Business Outlook

Pros

Paycheck and I was around cars and people who made a good team.

Cons

working retail hours, too much corporate change without real change

2.0

Mar 6, 2014

Pep Boys Auto Repair

Automotive desk clerk

Recommend

CEO approval

Business Outlook

Pros

They train you so that you are familiar with automotive terms and products.

Cons

They work you so hard and don't pay a lot so you are stuck in this exhaustive cycle. Customers are usually upset because of the lack of care that goes into fixing their vehicles.

Viewing 1525 - 1527 of 1,607 Reviews

Jobs at Pep Boys

Pep Boys Onsite Interview Event - Tuesday 6/30

Auto General Service Technician

Automotive Technician B

Automotive Technician A

Service Manager Trainee

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Reviews by job title

you can make it work, but it's very frustrating. Not a well designed company by any means.

Typical retail

Pep Boys Auto Repair

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