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      Pep Boys

      Engaged Employer

      Pep Boys reviews

      you can make it work, but it's very frustrating. Not a well designed company by any means. - Customer Service Advisor Pep Boys Employee Review

      3.0
      Mar 9, 2014
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked the fact that they are going to a on commission structure, where it pays the lowest people more money. Before that it was like working for a fast food place or something, same pay. Usually resolved problems to customer's satisfaction... but what company wouldn't. U do learn a lot about cars and proper car maintenance.

      Cons

      Constantly changing rules, which are not explained fully at any point, hugely political management, u have to kiss the right ass for the proper amount of time before u get a chance to advance... honestly idk how they stay in business. Do not trust anything that management says, or take it with a grain of salt, they will screw u over if it is to their benefit.

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      5.0
      Feb 6, 2025
      Workers compensation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were fun and committed.

      Cons

      Risk Management Department was undergoing shifts making progress challenging

      2.0
      Apr 2, 2026
      Automotive technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The competitive pay. Thats about it

      Cons

      The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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