Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 7, 2014
Recommend
CEO approval
Business Outlook

Pros

The only real plus to working here is if you are at a location that has some nice people and makes the day go by faster. If you are part time they are generally flexible about your requests for days off since you don't get PTO for a long time. They have no problem scheduling you more hours then part time and not paying you the increased benefits to go along with it. FIND THE BUSIEST SHOP YOU CAN. IF YOU ARE SLOW YOU ARE MAKING NO MONEY. LESS THEN MINIMUM WAGE.

Cons

Most days it isn't too bad as far as the customers go. Like any retail you will get the occasional bad customer. Before you even take a job at this company make sure you look at the location and get a good feel for how busy they actually are. If you get a busy place you can make some decent money. THE MANAGEMENT WILL LIE to you when you start about how many "book hours" you get if you are a mechanic. Which translates right into sales for the sale associates. A slower store is not even worth your time since they pay so low and most of your money comes from commissions/book hours depending if you work the shop or counter. Most of the management is only concerned about "meeting weekly/daily sales" and less interested in meeting the needs of the customers. If something doesn't go a customer's way and they complain even the slightest the management will start knocking prices down to make them happy which will eat into and sales you make. Management likes to hover a lot and micromanage everything. Good luck ever getting a raise. Unless you change positions you will most likely not see a raise anytime soon. As a mechanic, you get raises with increased ASE certifications. I was there over 2.5 years and saw a $0.20 raise that entire time. If you work the counter count on what they give you to start, probably won't see much more.

4.0
Apr 30, 2014

Acceptable

Recommend
CEO approval
Business Outlook

Pros

Being a manager you have some flexabilty in your scheduale, if in a busy location you can make some decent money.

Cons

Corporate expectations are not based on real world circumstances. We are not suppose to say no to a customer when they request service, but if all the techs are busying and you have people waiting as well as appointments comming in, how is it possible to say to some one walking in sure we can help you??? You are expected to pull the car in and have customer take a seat. After a while that customer is going to say hey why did you pull my car in if no one is going to work on it?/ I have been here 45 minutes and no one has gotten near it yet?? It only causes issues and generates complaints.

Viewing 1468 - 1470 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.