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      Pep Boys

      Engaged Employer

      Pep Boys reviews

      Acceptable - Service Manager Pep Boys Employee Review

      4.0
      Apr 30, 2014
      Service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being a manager you have some flexabilty in your scheduale, if in a busy location you can make some decent money.

      Cons

      Corporate expectations are not based on real world circumstances. We are not suppose to say no to a customer when they request service, but if all the techs are busying and you have people waiting as well as appointments comming in, how is it possible to say to some one walking in sure we can help you??? You are expected to pull the car in and have customer take a seat. After a while that customer is going to say hey why did you pull my car in if no one is going to work on it?/ I have been here 45 minutes and no one has gotten near it yet?? It only causes issues and generates complaints.

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      5.0
      Feb 6, 2025
      Workers compensation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were fun and committed.

      Cons

      Risk Management Department was undergoing shifts making progress challenging

      2.0
      Apr 2, 2026
      Automotive technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The competitive pay. Thats about it

      Cons

      The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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