Pep Boys reviews

2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
4.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Friendly/family oriented, good opportunities, and warm welcome to new comers.

Cons

Low pay in the beginning and no automotive specific training

2.0
Jul 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to learn, Pay for ASE Training, Chance to gain selling experience.

Cons

Here's where it gets messy. Although there is opportunity to learn the service manager would rather have you sweep and mop the shop and also paint the bay doors and car lifts taking away from advancing your skills. Your days off are rarely if ever consecutive so forget trying to go out of town for a weekend unless you know months in advance. Low pay for responsibility of the position. yes you are technically lube tech; however, making 7.50/hr is not enough to live off of especially when you're supposed to be paid for working on vehicles as well. Rather than giving an oil change to the GST's they'll give it to the mechanics, even if they're swamped and make the customer wait an additional hour. Also, you have the feeling of being watched constantly by the manager and pretty much are told to up-sell or you lose your job. They make you explain service to customers in such a manner that their vehicle will blow up if they don't get that alignment done immediately because the vehicle slightly pulls.

3.0
Jul 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay Full commission for everything you sell flexible scheduling Enjoyable at times

Cons

Lazy managers Uneducated customers Stressful environment at times long hours on feet

Viewing 1450 - 1452 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.