Promises always broken - General Service Tech Pep Boys Employee Review

2.0
Jul 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to learn, Pay for ASE Training, Chance to gain selling experience.

Cons

Here's where it gets messy. Although there is opportunity to learn the service manager would rather have you sweep and mop the shop and also paint the bay doors and car lifts taking away from advancing your skills. Your days off are rarely if ever consecutive so forget trying to go out of town for a weekend unless you know months in advance. Low pay for responsibility of the position. yes you are technically lube tech; however, making 7.50/hr is not enough to live off of especially when you're supposed to be paid for working on vehicles as well. Rather than giving an oil change to the GST's they'll give it to the mechanics, even if they're swamped and make the customer wait an additional hour. Also, you have the feeling of being watched constantly by the manager and pretty much are told to up-sell or you lose your job. They make you explain service to customers in such a manner that their vehicle will blow up if they don't get that alignment done immediately because the vehicle slightly pulls.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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