Does Pep Boys pay their employees well?

According to anonymously submitted Glassdoor reviews, Pep Boys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Pep Boys. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Pep Boys?

21% of Pep Boys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pep Boys 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Pep Boys?

Mechanic (75) , Service Manager (72) , General Service Technician (62) , Store Manager (55) , Sales Associate (53) , Assistant Service Manager (48) , Assistant Manager (42) , Technician (41) , Customer Service Advisor (40) , Manager (34) , Master Technician (28) , General Service Technician (GST) (22) , Retail Sales Associate (21) , Automotive Technician (19) , General Manager (19)

What are the pros of working at Pep Boys according to real employee reviews?

"Good pay is not worth what they will do to you." ((in 114 reviews)); "Great people and company to work for" ((in 91 reviews)); "Benefits are good." ((in 44 reviews)); "Coworkers and team were great" ((in 32 reviews)); "It’s hard and the company has stupid policies and finding people worth a flip is a nightmare but money is good" ((in 22 reviews))

What are the cons of working at Pep Boys according to real employee reviews?

"Poor upper management can make or break you." ((in 62 reviews)); "Salary Managers have to clock in and out daily." ((in 35 reviews)); "No work life balance at all" ((in 21 reviews)); "Poor direction and leadership from some higher level management." ((in 17 reviews)); "Crazy long hours to work" ((in 15 reviews))

What are employees saying about Pep Boys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pep Boys layoffs and their outlook for job security at Pep Boys in 2026.

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Pep Boys

Pep Boys reviews

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2.6

21% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

14% approve of CEO

18% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Culture & values

1.9

Senior management

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 8, 2014

No regard for welfare of employees

Service manager

Recommend

CEO approval

Business Outlook

Pros

Good insurance coverage and uniforms provided.

Cons

Managers frequently have to work all 7 days a week from open to close, as practically speaking, there is no way to schedule assistant managers to cover and not have them on OT at least a couple hours a week. Techs are underpaid and we lose them to other shops as quickly as we can hire them. Constant harassment from District Managers via group text messages.

3.0

Feb 12, 2014

When everything is going well, its great; when everything falls apart just RUN!

Lead master technician

Recommend

CEO approval

Business Outlook

Pros

Semi Consistent Work, Wide Customer Base, Most of the Employees want to help the customer, Positive group of people to work with.

Cons

Too much corprate "planning" push downs, lack of communication through managment/workers, Having to "warranty" repairs by other Pepboys (stores that chose not to do any warranty repairs even if they did the orginial work). Corporate is requiring certain percentages of work (rather than fixing what is wrong, they are looking for specific repairs to be on tickets).

2.0

Feb 3, 2014

Started great and promising, then went downhill til I quit.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Coworkers and team were great Customers great to us Store location ideal

Cons

No advancement Management played favorites Lots of demeaning behavior Lack of care and respect for their workers

Viewing 40 - 42 of 1,606 Reviews

Jobs at Pep Boys

L1 Service Desk Agent

Service Manager Trainee

Legal Administrative Assistant

Service Manager Trainee

Automotive Customer Service Advisor

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No regard for welfare of employees

When everything is going well, its great; when everything falls apart just RUN!

Started great and promising, then went downhill til I quit.

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