No regard for welfare of employees - Service Manager Pep Boys Employee Review

1.0
Mar 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Good insurance coverage and uniforms provided.

Cons

Managers frequently have to work all 7 days a week from open to close, as practically speaking, there is no way to schedule assistant managers to cover and not have them on OT at least a couple hours a week. Techs are underpaid and we lose them to other shops as quickly as we can hire them. Constant harassment from District Managers via group text messages.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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