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      Old Navy

      Part of Gap Inc.

      Engaged Employer

      Old Navy reviews

      3.7

      62% would recommend to a friend

      (14,634 total reviews)
      avatar

      Horacio “Haio” Barbeito

      72% approve of CEO

      51% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Culture & values

      3.4

      Work/Life balance

      3.3

      Senior management

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      15K reviews
      2.0
      Aug 27, 2018

      General Manager

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits and vacation time that is almost impossible to take.

      Cons

      Absolutely no work/life balance. As a manager you are expected to available 24/7. The company uses an app called Group Me to communicate with your district and store that you are expected to be active on all hours of the day, no matter the time without reimbursement for your cell phone bill. They also use an app called Shyft for associates to trade or offer their shifts that has to be managed all hours of the day. The work load is extremely intense and stressful leaving manager's unable to focus on what's most important which is the customer. You're always on email overload and sending reports and eedback to upper management constantly. The comoany operates on a very old reporting and POS system, an updated system would free the manager's up to spend more time with customers and training associates. Initial training for managers is also terrible...almost non-existent...it's learn as you go.

      avatar
      Old Navy Response
      7y
      We are sorry to hear of your experience in Columbus, OH. We are extremely committed to the overall well-being of our employees, both in and out of the workplace, and are constantly working to ensure we are putting our time and energy in the right places at the right times. We appreciate your feedback. Thanks for leaving a review.
      1.0
      Feb 17, 2022

      Super toxic work environment, gaslighting galore

      Designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      very competitive pay rate and benefits, which they remind you of constantly so that you feel like you don't deserve better (plot twist, you do)

      Cons

      you're expected to be a machine and get blamed for leadership mistakes when they get criticized for their job. you're unofficially told to work longer hours in the name of "stretching" to cover your boss's refusal to look bad by hiring more people because of their refusal to support you in creating the actual product that makes them money. they hide behind toxic positivity, send out mass communication to pretend like they care about diversity while hiring all under qualified middle aged yt people that don't actually do anything and get paid a lot to talk in circles. the list goes on.

      4.0
      Sep 10, 2018

      Assistant Manager of Merchandising

      Assistant store manager - merchandise manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits: health, dental, vision, employee discount and 401k I had a great team that was like family and fun to work with.

      Cons

      Lots of upper management turnover, and district politics. Due to how busy most of the stores are it's hard to give and get the proper training each role needs to be successful. Tons of wasted payroll on preparing for big corporate visits.

      avatar
      Old Navy Response
      7y
      Thank you for leaving a review, we appreciate hearing your perspective. We believe in setting our employees up for success. We take this feedback to heart and are committed to continuously look for ways to offer resources across our organization to help our employees improve their skills and grow in their careers.
      Viewing 7 - 9 of 14,634 Reviews
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      Glassdoor has 15,357 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.