General Manager - General Manager Old Navy Employee Review

2.0
Aug 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits and vacation time that is almost impossible to take.

Cons

Absolutely no work/life balance. As a manager you are expected to available 24/7. The company uses an app called Group Me to communicate with your district and store that you are expected to be active on all hours of the day, no matter the time without reimbursement for your cell phone bill. They also use an app called Shyft for associates to trade or offer their shifts that has to be managed all hours of the day. The work load is extremely intense and stressful leaving manager's unable to focus on what's most important which is the customer. You're always on email overload and sending reports and eedback to upper management constantly. The comoany operates on a very old reporting and POS system, an updated system would free the manager's up to spend more time with customers and training associates. Initial training for managers is also terrible...almost non-existent...it's learn as you go.

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Old Navy Response
7y
We are sorry to hear of your experience in Columbus, OH. We are extremely committed to the overall well-being of our employees, both in and out of the workplace, and are constantly working to ensure we are putting our time and energy in the right places at the right times. We appreciate your feedback. Thanks for leaving a review.

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CEO approval
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Cons

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2.0
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CEO approval
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Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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