Old Navy reviews

3.7

62% would recommend to a friend

(14,634 total reviews)
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Horacio “Haio” Barbeito

72% approve of CEO

51% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Apr 14, 2017
Recommend
CEO approval
Business Outlook

Pros

- Okay discount. 50% off of normal price items, no discount on clearance. 50% off at Gap & Banana too, plus 10% off of clearance. Not usually worth it when items are regularly on sale for 30-60% off. - Pretty flexible hours - Not a brain-challenging job

Cons

- Too much responsibility for not enough pay. The Product & Marketing Specialist position was rolled out in September 2015 and is a combination of 3 previous roles: Merchandising Specialist, Stock Specialist, and Pricing Specialist, with no pay increase over those old roles. Base pay remains at $12/hr even after the store's minimum wage increased from $8.50 to $9, then to $10 then to $10.50 with the California minimum wage increase. - Spread too thin: There are not enough hours given to complete the tasks required for the position. - Responsibilities include leading signage, markdowns, repricing, shipment, and merchandising processes. Often in at 230 am, 330 am, or 5am, depending on store manager and store hours. - We often call it Old Slavey. They make you pour sweat, and still tell you you aren't fast enough. No pay differential for early hours or for difficult shipment process. Similar-paying positions like the Business and Training Specialist during the day get the easy jobs, like decorating the break room or recovering the sales floor.

1.0
Jan 23, 2010
Recommend
CEO approval
Business Outlook

Pros

management is hourly, its challenging, the managers will work side by side with the employees, upper management makes good business choice to keep the company profitable

Cons

Impossible work loads and no overtime, They dont hire people from the field to work in the corporate office, So you will see very minimum hours in any building, company standards to process shipment and markdowns are completly impossible goals to achieve, Upper management is too concerned with planograms then competive mechendising or pricing, Every visit is a horse and pony show for the big wigs, They love to use the visit threat to get people to work harder, Managers have to hire at the mimimum wage and making it pretty hard to get great talent, The companys idea of cutting costs is having large sales and selling everything for nothing so the store is held accountable for the difference, Next holiday we will be open around the clock, Rasis are given annually and its not much, you are held accountable for turnover in the building, so when people leave because they only got next to nothing its the managers fault, No loss prevention personel at most stores or camras at least on the customers paving the path for shop lifters and you get held accountable for that too. You cannot approch or apprend a shoplifter or you get fired, everything changes everyday, you have to get several daily credit cards your self and team, you are held accountable for the Customer surveys at the registers anything less than 100% you and your team failed, little to no bonus, you will be required to work just like everyone else but they still want you to do all the check ins, conversations, coaching, auditing, and keeping it fun! Failure to not comply to do any of these things is termination, there is no suport from upper management, you will never get a real thank you, you have to sign every fixture weekly, you are reposible for keeping clearane 100 clean, customers are as cheap as they come and treat everyone horrible, customers are messy, no cleaners unless you find someone to do it for minimum wage so mangers have to do it, every quarter the company announces it makes more money and your hrs get cut, product is still old navy quality, shipment delivery system is horrible and you cant get anything when you need it, supply orders sometimes never come, employees get a break area in shipment room and sre stuck with no heat, sink, or privacy, its really dirty all the time from customers, clothing and plenty or rodents, you are responsible for getting people into your building and how they pay. upper management loves to play favorites. You get very little money for any employees when they achieve great results.

4.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits, and employee perks including up to 6 weeks PTO, great product discounts at 3 Gap Inc. brands (ON, Gap, BR). Super inclusive environment with programs and initiatives to increase the representation of women and minorities in leadership positions.

Cons

Lack of work-life balance. This is not a 40 hour work week by any means. Despite having more paid time off than 95% of the people in my life, I never truly felt like I was living until I left. Having a large percentage of your weekends and holidays as required work time really takes a toll on your personal relationships. Retail is great and I will always be thankful for this company and everything I learned while working with them, however the reality is most people work Monday through Friday during normal “business” hours, 9-5. Thanks to this fact, your ability to spend quality time with the people you love (outside your immediate home environment) is very difficult. Also not having a set schedule, meaning you work different days/times each week is very disruptive. This is disruptive with social life, but also more importantly with one’s health. Having to regularly change the times you go to sleep and wake up, eat, exercise makes it extraordinarily difficult to create and stick to proper routines outside of your job. I am not saying that it’s impossible to do these things with a retail schedule, but it is extremely difficult, and speaking for myself, it is exhausting. I no longer struggle in anyway to adhere to routines pertaining to my health, relationships or work. The work retail schedule is NOT for me, and probably not most people.

Viewing 10 - 12 of 14,634 Reviews

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