NiCE reviews

3.9

78% would recommend to a friend

(3,025 total reviews)
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Scott Russell

83% approve of CEO

73% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Oct 5, 2015
Recommend
CEO approval
Business Outlook

Pros

The only pro of working here was that I expanded my network and contacts to find a new job.

Cons

- No work life balance - Unrealistic expectations from management with no support or willingness to listen to the issues - Sales targets for sales teams are unrealistic and misguided - If you're not Israeli, you will not last or be promoted - Barak is not fit to lead the company and does not have enough experience in different roles to support his appointment - If you disagree with management - you will be blacklisted - Upper management is disconnected from reality and follow their own agendas with blind direction - Management is disconnected from employees - Morale is just plain terrible - Leadership is unwilling to change or adapt to suggestions from people doing the real work - All about the money - Poor spending decisions - All top talent is abandoning ship due to the culture at NICE - Products have potential but are poorly executed and pushed by "vapor ware" meaning they aren't selling a real product or features that haven't ever been deployed or functionally deployed which adds to dissatisfaction from customers

1.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

-Market leading product -A couple knights from the old guard remain (no power or influence.) -Nothing else.

Cons

-Compensation well below market rate. -Reorg and reshuffle has left many people exiting. -former CEO/founder retired, leaving the Israel based NICE to take over and effectively ‘slim’ costs and incentives. -COMPLETELY UNETHICAL PAYROLL BEHAVIOR. MANY HAVE NOT BEEN PAID DUE TO RESTRUCTURE ‘CONFUSION’ -Overworking and expected to take calls and answer emails well outside of business hours -WFH migrating back to full time office despite what job descriptions list -Residual payments gone. -Expenses rejected at every opportunity -Very nepotistic “locker room” culture -all the good leaders left for a reason

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NiCE Response
2y
Thanks for your feedback. Our NICE-FLEX hybrid model – which is employed by NICErs in all offices globally – gives employees ultimate flexibility, comprising 2 days in the office with 3 days of remote work each week. We encourage you to reach out to your HR Business partner to discuss your specific concerns.
1.0
Apr 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Direct local managers are great, and flexibility makes the position good enough to stay, but that's really it.

Cons

Many many reorgs over my employment. Vastly undercompensated compared to similar roles. Recent raises and bonuses are pitiful when the company constantly brags about "best year/quarter ever!". DevOps roles are VASTLY undercompensated and over worked. The job roles are completely outside the industry standard for their responsibilities. WFH: Company constantly tries to "force people to come to the office" and the ONLY thing they've tried to make it better is provide occasional bagels. The office is falling apart, and there has been no effort to fix or update it. The elevators constantly break (trapping people inside), the data room and other spaces flood due to bathroom issues, power is incredibly inconsistent and the internet link is so slow that it causes issues for any cloud related work. The headquarters in Utah and Israel are basically brand new, with fitness centers and food and all those other things. There is no reason or point to go to the local office. Many other little nit pick things, but this is the best, concise gripe list I can come up with.

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NiCE Response
3y
Thanks for sharing your feedback. We were glad to read that you are excited about the flexibility you have in your role, and that you are learning from your great managers. At NICE, we have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. If you feel otherwise, we encourage you to reach out to your HR business partner or direct manager, to further discuss your specific concerns.
Viewing 22 - 24 of 3,025 Reviews

Glassdoor has 3,193 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.