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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,025 total reviews)
      avatar

      Scott Russell

      83% approve of CEO

      73% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Aug 13, 2023

      Frustrating place to work

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Software mostly works as advertised. Like others my immediate manager is great. Past that not much. There is also no where to move up within the company. They hired a new SE director from outside the company, no offense to him not his fault. However, you are telling me that there was no qualified candidates internally?

      Cons

      There has been zero cola or merit increases in over FIVE years. They say there is a merit based culture but that is all talk, never happens. I've been to presidents club and still have had no raises. I get recruited calling from our competition that have base salaries 25% more than my base plus commission. There has been a huge brain drain here because people feel disrespected, under appreciated, and under paid.

      avatar
      NiCE Response
      2y
      Thanks for your review. We have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. We suggest you speak with your HR business partner or your manager about your concerns.
      1.0
      Feb 23, 2023

      Think twice before accepting a job here

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pro I can think if that is left is the great employees that work here. And with that they are leaving one at a time....quickly

      Cons

      Below market salaries. high quota with less and less accts YOY. Lack of transparency with commission structure. Comp plan not communicated until late Q1 and sometimes early Q2 but held retro to Jan 1 which can change the dynamics of your compensation base on how you sold it. Lack of transparency and honesty when dealing with employees. Consistent revolving door. Company changes that will effect customers terribly. ***Thumbs down score is not about Paul Jarman but about Barak Eilam

      avatar
      NiCE Response
      3y
      Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
      2.0
      Apr 13, 2022

      It was a great place to start, but it has gone downhill. NICE has changed everything.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Decent PTO + Industry Leader + Strong Growth + Flexible hours

      Cons

      - High turnover & short tenure. - Mediocre benefits - No Tuition Reimbursement Program - No Stock Option (New Employees) - Underpaid & Underappreciated - Tight budgets leave a little room for Merrit Increase. - Merit policy - 40/60 ratio. Many employees don't get raises on a yearly basis. - Micromanagement from a parent company.

      Viewing 19 - 21 of 3,025 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,193 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.