NiCE reviews

3.9

78% would recommend to a friend

(3,025 total reviews)
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Scott Russell

83% approve of CEO

73% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice has the best software in the contact center industry. There are alot of competitors but everyone knows Nice is the best.

Cons

It has been 7ish years since Nice acquired inContact and the Culture now sucks! The Exec Leadership does not care about the employee. They want employee to loyalty but they are not willing do anything extra to get it. The Execs think that driving by the stick will hit numbers where it is actually is doing the opposite. There are good things about Nice but stay far away if you want a company to back you and help you succeed cuz you will not find it here. You will find a company that only wants you to shut up, listen, and follow orders.

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NiCE Response
3y
Thank you for your comments. WOW! Almost a decade at NICE, congratulations! We were happy to read that you feel that NICE is the best software in its industry! Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. If you feel otherwise, we encourage you to reach out to your HR business partner to further discuss your specific concerns.
1.0
Jul 7, 2019
Recommend
CEO approval
Business Outlook

Pros

You can make money. As long as you can survive, and enjoy being encouraged to compete against your own coworkers for business, you have a chance to make money. Large company in small space that some customers buy from because they are afraid to make a choice to buy from another vendor or they get intimated by veiled threats of challenging integrations or transitions if they go elsewhere for an individual component found within NICE's offerings.

Cons

Only the Chosen few do well over an extended period of time at NICE. It's a "Friends of the program" culture. Promotions, accounts assignments, RSU's and overall opportunity are handed out to those in the inner circle while hard working, high-quality professionals have limited lifespans at best. Turnover is rampant. Succeed in one role, there is still no guarantee your world won't be turned upside down at a moments notice. If you are considered an outsider, you will be treated as such. If you are a woman, everything stated here is even worse. Being forced to strong-arm customers is common and mocking failing software is heard from the highest levels "it's software, of course it will fail" is an example of what the Americas President stated during a sales kickoff during my tenure.

1.0
Aug 8, 2023
Recommend
CEO approval
Business Outlook

Pros

-We are constantly told that the company has an incredible horde of money in the bank, which the company assumes should boost employee morale somehow. -You’ll become a better haggler and arguer. This company culture loves a good ‘ol fashioned fight. Sr. Leadership has an engrained culture that their failed policies are indeed working, even if the results aren't.

Cons

-Commision Plans. Beware of their commission decelerators. Study your commission payout and follow up with their commissions team on a weekly and sometimes daily basis, otherwise your commission just might end up part of the money horde that NICE brags about on their next company call. Of course, all of that time spent haggling with NICE is super motivating, productive and fun! -Employee Incentive Programs. Outside of a few contests here and there (sure to post on social media so the company can get tons of likes!), the company recently eliminated an employee incentive program that allowed employees a few dollars a month allowance to give to other employees for a job well done. Yeah, I know- a few bucks per employee adds up and could decelerate (love that word nowadays) the money horde. But at least with that program, multiple recognitions could eventually add up to a movie ticket or lunch.

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NiCE Response
2y
Thanks for your review. Culture certainly matters, and that’s why we put a great emphasis on fun and engaging activities, from special CEO initiatives and competitions, to celebrating local happenings and holidays, team events and more. In fact, just a few days ago, there was a very successful “bring your kids to work day” in the Sandy office, hope you managed to come along and enjoy it! We encourage you to speak with your manager about your concerns, and wish you the best of luck with your NICE career.
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