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      NiCE

      Engaged Employer

      NiCE reviews

      STAY AWAY, ESPECIALLY SALES - Director, Channel Sales Management NiCE Employee Review

      1.0
      May 26, 2023
      Director, channel sales management
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Market leading product -A couple knights from the old guard remain (no power or influence.) -Nothing else.

      Cons

      -Compensation well below market rate. -Reorg and reshuffle has left many people exiting. -former CEO/founder retired, leaving the Israel based NICE to take over and effectively ‘slim’ costs and incentives. -COMPLETELY UNETHICAL PAYROLL BEHAVIOR. MANY HAVE NOT BEEN PAID DUE TO RESTRUCTURE ‘CONFUSION’ -Overworking and expected to take calls and answer emails well outside of business hours -WFH migrating back to full time office despite what job descriptions list -Residual payments gone. -Expenses rejected at every opportunity -Very nepotistic “locker room” culture -all the good leaders left for a reason

      avatar
      NiCE Response
      2y
      Thanks for your feedback. Our NICE-FLEX hybrid model – which is employed by NICErs in all offices globally – gives employees ultimate flexibility, comprising 2 days in the office with 3 days of remote work each week. We encourage you to reach out to your HR Business partner to discuss your specific concerns.

      Explore other reviews about NiCE

      5.0
      May 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      Feb 25, 2026
      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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