NiCE reviews

3.9

78% would recommend to a friend

(3,029 total reviews)
avatar

Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,029 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Jun 14, 2023

Honest As I Can Be

Recommend
CEO approval
Business Outlook

Pros

NICE is a top known logo Opportunity to work remote Innovating strategies and to market

Cons

Fact based on experience: There is a large portion of the employee base that feels there is very little employee appreciation. I do also feel appreciation is scarce. NICE will do social media pushes for employees to participate in primarily to get the NICE brand elevated on social media and will give out small prizes to a small portion of employees that post about a great work life with NICE, but it seems direct appreciation is not abundant. Fact based on experience: There is more focus on the NICE image than there is on the employee. Opinion based on interactions and experience: NICE HR is not an advocate for the employee. NICE HR has been known to try and minimize employee performance to keep the performance curve within metrics that NICE abides by. Very few employees are thought to be exceptional regardless of performance, management feedback or reviews. Fact based on position experience: NICE does not pay salaries at market value or what competitors or other companies in the industry will pay. Internal promotions are capped as well. If a well performing employee wants to move to a position above what they currently have, the promotion or move will not happen if the pay increase to the new position is too much OR the salary of the new position will be decreased. NICE will take the opportunity to hire from outside the org. instead. Opinion: Very uninspiring leadership despite what posts in linkedin may state. Leaders who stand and speak about their company and employees from a queue card are not to be looked to for inspiration. Most exec public speeches contain rhetoric about how to tear down others rather than build up their own. Fact based on interaction with employees: Many employees complete internal company reviews with higher marks than they would had they trusted the company. Many employees do not feel the links to surveys reviewing life at NICE are truly anonymous.

avatar
NiCE Response
2y
Thanks for taking the time to share some of your thoughts. We have multiple processes in place to review and improve our employees' performance, and a “pay for performance” philosophy that ensures our strong performers are duly compensated. Moreover, our employee surveys consistently show that there is great satisfaction with the leadership at NICE. We recommend that you reach out to your manager / HR business partner in order to discuss your specific concerns. Thank you for your feedback. I am sure that over the many years you have been at the company, that there have been considerable changes. We have an annual calendar of compensation processes including a broad merit process and bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. We encourage you to reach out to your direct manager or HR Business Partner to discuss your concerns.
2.0
Jun 9, 2023

Going Downhill

Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule Frequent parties Nice desks Great people

Cons

No promotions No raises to speak of No value placed on training (my department) When our boss left, they didn't backfill but instead moved my team to the other training department. Within weeks that boss also left and we were moved again to a group that doesn't even do training. I loved all my bosses there, but it felt really unstable.

avatar
NiCE Response
3y
Thanks for your feedback. At NICE, we take great pride in empowering our employees to reach their full potential, with detailed onboarding and learning and development programs. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We wish you success in your future career.
1.0
Jan 29, 2023
Recommend
CEO approval
Business Outlook

Pros

None. Old school thinking at its best. Top down culture.

Cons

It doesn’t matter what you do. It only matters what they think you’ve done. Leadership has no unity in business goals. Goals are not known until the end of Q1 but teams are held to meet goals with less than seventy five percent of time left in the year. Projects are given from c-level and not ran following agile methods. But we are told we are agile.

avatar
NiCE Response
3y
Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
Viewing 94 - 96 of 3,029 Reviews

Glassdoor has 3,197 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.