Mercer reviews

3.7

68% would recommend to a friend

(6,641 total reviews)
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Pat Tomlinson

48% approve of CEO

60% positive business outlook

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,641 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

7K reviews
1.0
Dec 20, 2018

Some good people, but some real turds.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is OK, but negotiate your starting pay well, because you're likely stuck there. Good benefits and vacation if you're starting in the right place/level. Ability to work at home is great - limits commute, etc.

Cons

Managers abuse trust and loyalty and won't hesitate to backstab you if it advances their career, or saves their own skin. There will be no training, no information; just deadlines, panic and stress. The work moves fast and objectives are slippery - the goal posts are in constant motion. "Great year!" is what you'll hear 11 and a half months of the year, until review time, when the hammer drops and you move from a 5 to a 2 and no compensation increase. Your boss is going to get a fat bonus but say there's none for you (pay attention when you go interview - don't believe the bonus BS in the interview process; believe the luxury cars in management row and rust buckets in the rest of the lot).

1.0
Jan 26, 2020
Recommend
CEO approval
Business Outlook

Pros

If you need a job, sure. They let you work from home, but you will be punished for taking advantage of this by the local office (see below - dysfunctional, very old company, paranoid about loosing their main business - employer based health insurance, right hand doesn't know what the left hand is doing, corporate says one thing and the local office does another). If you're a Conservative evangelists who loves pay freezes, layoffs and spends all day complaining about Democrats ruining healthcare, this will be a great place for you.

Cons

Management/OBL constantly talked about how the Affordable Care Act ruined their business which was bizarre given it's literally 10 years old. The culture was very paranoid about any change and would openly discuss how "Democrats are awful people ruining healthcare in the U.S." Extremely old company (MMC) with all the old company issues - disorganized, dysfunctional, political, arcane systems and policies, extreme internal politics, competitive/toxic culture including treating analysts poorly, weird hierarchy and power dynamics (not a flat organization), lots of old employees and then a stream of new analysts who leave after a year given how bad the culture is. Layoffs every year where I saw partners come into power (lots of turnover at the top) only to layoff or fire people they had worked with and didn't like (mostly principals and associates). One partner who rose up the ranks to lead a region mentioned they laid off a particular employee because "she was too old so we needed to get rid of her." I also heard a principal badmouthing an analysts behind their back as "black and in the ghetto way." This is the culture of Mercer. They consult on HR/Compliance while literally violating Federal Law (not to mention, just being decent human beings who don't discriminate based on age and other protected classes.) Avoid unless you can stomach drinking the cool-aid: Change = Bad, ACA = Bad, All Democrats = Bad. They also lobby the government constantly to keep employer based health insurance in place and you'll be barraged with constant e-mails and posts on LinkedIn about "saving our healthcare" by principals. It truly is a place facing an existential crisis. Avoid at all costs and get some real skills that will be valuable in the future.

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Mercer Response
6y
Former colleague, thank you for the feedback provided. We are very disappointed to hear about your experience while at Mercer. We take a great deal of pride in our culture of inclusiveness and the experience you have described does not align with how our colleagues work together and what we value. One of the things that our colleagues appreciate the most is the collaborative spirit of the company and the positive ways of working together. We have zero tolerance for any negative behavior like what you have described and will look into your feedback accordingly. We welcome any additional insight into your experience by contacting us at ColleagueFeedback@Mercer.com.
2.0
Jan 19, 2019

Bad to Worse

Recommend
CEO approval
Business Outlook

Pros

Work from home opportunities about all that is left.

Cons

Inconsistent messages around company performance. Town halls deliver great news that the company is doing well but then a different message is delivered at employee year end for merit increases and ICP. Will be told some unit did not perform well so it has impacted performance increases yet again! This has been the same message for at least five years! Morale is low and your top performers don’t believe you anymore!

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