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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer Client Service Analyst reviews

      3.0

      67% would recommend to a friend

      (39 total reviews)
      avatar

      Pat Tomlinson

      Not enough data to show CEO approval

      12% positive business outlook

      Ratings by demographic groups

      Client Service Analyst employees have rated Mercer with 3.0 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Client Service Analyst professionals have an average working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

      Reviews by job title

      39 reviews
      3.0
      Oct 14, 2008

      The business experience will be worthwhile....

      Client services analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good coworkers and the office culture is great! They use spot awards if you work hard. Good amount of space at your desk. Communication between coworkers is good. They provide opportunities to have career development through workshops, online learning, or books. Casual fridays(jeans) and social events are cool.

      Cons

      Workload sucks at times. Either too much to do or nothing at all, can't seem to find a balance. Senior management doesn't always communicate their needs or project plan well.

      2.0
      Sep 8, 2008

      Straight out of college, need something for your resume, then work here. Otherwise, take your talents elsewhere.

      Client services analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good place to work because it looks good on a resume. Other than that, it's a dead end job with no opportunity for advancement. Several jobs have been outsource over seas, and several other jobs are in the process of being outsourced.

      Cons

      The micro-managing. There is no chance for advancement if you are not in the in crowd. The pay raises and bonuses are almost non existent. Clients are lied to about the jobs being sent overseas, it is a big secret.

      3.0
      Aug 28, 2008

      Mercer has its upsides and downsides.

      Client services analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      learning oppurtunities, the people are easy to get along with. everyone is busy, everyone has there up and down times

      Cons

      seems that everyone is caught up in their own little worlds. noone has a chance to breathe. low training, tedious training. if certain people quit today, there would be a lot of chickens running around with their heads cut off, sort of thing.

      Viewing 37 - 39 of 39 Reviews
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      Glassdoor has 7,739 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.