Is Mercer a good company to work for as a Client Service Analyst?

Client Service Analyst professionals working at Mercer have rated their employer with 3.0 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst interview questions at Mercer .

Does Mercer pay Client Service Analyst employees well?

Client Service Analyst professionals rate their compensation and benefits at Mercer with 2.6 out of 5 stars based on 39 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Client Service Analyst salaries at Mercer.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 655 reviews)); "The company is very structure which is good for work/life balance" ((in 506 reviews)); "Good Benefits and hybrid working" ((in 348 reviews)); "Colleagues are great and genuinely care about you." ((in 304 reviews)); "Good work environment and collegues." ((in 115 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 272 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 250 reviews)); "Long hours and weekends throughout most of the year" ((in 115 reviews)); "No training and no alignment with its sell proposal" ((in 108 reviews)); "lack of leadership and poor management" ((in 96 reviews))

Skip to content Skip to footer

Notifications

Mercer

Part of Marsh

Mercer Client Service Analyst reviews

3.0

67% would recommend to a friend

(39 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

12% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Diversity & inclusion

3.6

Culture & values

2.8

Career opportunities

2.6

Compensation and benefits

2.1

Senior management

Client Service Analyst employees have rated Mercer with 3.0 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Client Service Analyst professionals have an average working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

3.0

Jun 21, 2012

Not interesting

Client service analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule is good for managing family emergency.

Cons

Bad management: I should figure things out alone. My supervisor is too busy for anything.

1.0

Apr 13, 2012

Physician Heal Thyself (AKA HELL)

Client services analyst

Recommend

CEO approval

Business Outlook

Pros

Good Insurance and that's about it.

Cons

Employees are literally crying at their desks some days. No work Life balance, no training, moving up is more work and less pay (NO OT) . Enviroment is toxic. Technology outdated. Turnover is extremely high. Mercer outsourcing is the red headed step child of Mercer Consulting and they have no clue.

2.0

Feb 25, 2012

If being able to wear jeans is more important than salary, opportunities, or training, then this is the place for you...

Client services analyst

Recommend

CEO approval

Business Outlook

Pros

* Flexible work hours depending on your manager * Jeans day every day * Overtime pay may make up for mediocre salary * Can log onto Facebook and other social media/networking sites * Decent benefits/401K

Cons

* Overtime pay may make up for mediocre salary. It can also be tightly regulated/scrutinized depending on time of year * Upper management is extremely slow at hiring/back-filling * Implementation of new clients is severely under-resourced * Poor training programs * Out-dated technology * Internal support groups are not responsive * Very few opportunities for advancement or alternative career path unless you are at Norwood office

Viewing 31 - 33 of 39 Reviews

Top companies for "Compensation and Benefits" near you

Boston Consulting Group

4.4★Compensation & Benefits

4.3★Compensation & Benefits

SelfEmployed.com

3.9★Compensation & Benefits

Faber-Castell

3.6★Compensation & Benefits

Jobs at Mercer

Sr. Health Actuary Consultant

Government Healthcare Actuary Lead

Communication and Change Management Consultant

Health Actuary - Analyst III

Health Actuary - Analyst III

View all Client Service Analyst Jobs

Mercer reviews FAQs

Mercer reviews Mercer Client Service Analyst reviews

Mercer

Mercer Client Service Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not interesting

Physician Heal Thyself (AKA HELL)

If being able to wear jeans is more important than salary, opportunities, or training, then this is the place for you...

Top companies for "Compensation and Benefits" near you

Jobs at Mercer

Mercer reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Mercer

Mercer reviews FAQs