Mercer Client Service Analyst reviews

3.0

67% would recommend to a friend

(39 total reviews)
avatar

Pat Tomlinson

Not enough data to show CEO approval

12% positive business outlook

Client Service Analyst employees have rated Mercer with 3.0 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Client Service Analyst professionals have an average working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

39 reviews
5.0
Dec 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Paid vacation, sick days, holidays. You have the ability to challenge yourself and propose new ideas and your input. Paid overtime that is typically available and encouraged (all voluntarily taken, never required). The people you work around are great and there is a great sense of friendship among everyone.

Cons

Salary is a little less than the competitors, but the availability and need for overtime can quickly change that figure drastically. Some tasks can be tedious, but that goes for anywhere. Some processes that are in place don't seem to make sense and it can be bothersome when asked to do something you know could be done better and more efficiently, but you are not the one that can decide how this is done (with stubborn leaders, advice is rarely taken into consideration). The use of some old technology (windows/office) used can often be a pain, but that's been recognized and is hopefully changing quickly.

3.0
Jun 1, 2013

Mercer

Recommend
CEO approval
Business Outlook

Pros

Good company to work for with good people

Cons

Unclear career growth path for employees that I understand they are working to improve.

1.0
May 21, 2013

Mercer norwood

Recommend
CEO approval
Business Outlook

Pros

entry level opportunity, lots of overtime

Cons

crazy hours expected, advancement is based on seniority rather than performance

Viewing 25 - 27 of 39 Reviews

Glassdoor has 7,739 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.