Medallia reviews

3.1

37% would recommend to a friend

(999 total reviews)
avatar

Mark Bishof

29% approve of CEO

24% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

999 reviews
5.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Your Voice Gets Heard Integration with HR Systems

Cons

Feedback May Not Be Fair or Representative

1.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented individual contributors who genuinely care about their work. Opportunities to collaborate on interesting initiatives across teams. Remote flexibility depending on the role.

Cons

Frequent and unpredictable shifts in direction. Priorities changed suddenly, often without explanation, which created rework and made long-term planning almost impossible. Uneven leadership quality. Some managers were supportive, but others operated with inconsistency, unclear expectations, and contradictory feedback. Lack of recognition and fairness. High output and impact did not consistently translate to support, recognition, or growth opportunities. Performance standards applied unevenly. Different people were held to different expectations, and favoritism plays a noticeable role. Expected to deliver without support needed to do the best work. This includes last-minute changes, mixed signals, and unclear ownership. Limited accountability from leadership. When processes broke down or misalignment happened, responsibility often fell downward instead of being shared.

4.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- Onboarding/training was effective - Benefits/PTO was great - Role was as presented - Culture/team was enjoyable

Cons

Wasn't there long enough to know what professional opp looked like. Not much bad to speak on, was let go due to restructuring-post COVID push

Viewing 25 - 27 of 999 Reviews

Glassdoor has 1,170 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.